Group BDS Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

At Group level, the role acts as the business governance lead for the Consumer CVM ecosystem, operating under senior sponsorship to drive end to end stakeholder alignment, governance cadence, and value realization across business, IT, and external vendors. This includes coordinating the governance of CVM platform roadmaps, upgrades, migrations, and new platform selection programs, ensuring clear ownership, timelines, risks, and decision points.

The role sits within the Consumer B2C organization and represents the business governance perspective for CVM platforms. It is explicitly strategic and governance focused, with no responsibility for technical delivery, system configuration, day to day CVM operations, or campaign execution.

Main Duties and Responsibilities:

• Support Prepaid business segment in making intelligent, well-informed decisions
• Develop executive ready performance views and decision materials for the Transaction Prepaid Director, CCO, and Senior Leadership Team
• Orchestrate ad hoc analytical inputs from Finance, BI, and Prepaid Commercial teams to ensure consistency, relevance, and clarity
• Assess the effectiveness of prepaid strategies and initiatives, highlighting risks, gaps, and opportunities
• Support prepaid strategic initiatives and business cases with fact-based insights and clear executive recommendations

Provide strategic oversight and governance of Consumer CVM process (including platforms) across all segments, to deliver financial value for the company

• Design and implement a unified CVM framework across all markets, aligned with the customer lifecycle to maximize financial value and CLTV.
• Act as the business governance lead for CVM platforms, supporting value realization under senior sponsorship
• Support the definition and governance of the CVM platform roadmap in alignment with Consumer and Commercial priorities
• Lead cross functional coordination across IT, Marketing, BI, and external vendors to ensure alignment and shared understanding
• Coordinate governance of major platform initiatives, including upgrades, migrations, and new platform selection programs
• Monitor platform progress, adoption, and value realization, escalating risks, delays, and misalignment as required
• Ensure clear accountability, decision forums, and effective governance across all CVM stakeholders

Academic Qualifications and Experience Required:

• 6+ years of experience in telecommunications, financial services, or consumer driven industries
• Bachelor’s degree in business administration, Finance, Economics, Engineering, or related field
• Master’s degree in management, Business Administration, or Finance preferred
• Proven experience in Prepaid commercial performance management, including revenue, base, ARPU, churn, and profitability
• Strong experience in budgeting, forecasting, and KPI driven performance management at senior management level
• Demonstrated experience preparing executive level performance reviews and decision support materials
• Exposure to cross functional coordination with Finance, BI, Commercial, and IT teams

Functional Skills:

• Strong ability to translate commercial performance and complex inputs into clear, executive-level insights and decision-ready narratives
• Excellent executive communication skills, with the ability to engage senior leadership and facilitate alignment across cross-functional stakeholders
• Advanced presentation skills, with a focus on clarity, structure, and strategic storytelling rather than data visualization alone
• Strong business and financial acumen to assess performance, trade-offs, risks, and opportunities
• Proven ability to coordinate and synthesize inputs from Finance, BI, Commercial, and IT teams into a single, coherent view
• High attention to detail and strong quality discipline in executive materials and governance documentation
• Solid analytical and problem-solving capability, applied to support strategic decision making rather than day-to-day analysis
• Ability to influence and drive alignment without direct authority, particularly in cross-functional and vendor-facing environments

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.