Group Head of Debtors Collections

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

To implement and foster a culture within the Collections department that embraces a strategic, customer-driven and result oriented perspective across the various teams. 

Main Duties and Responsibilities:

Leadership         

• You will ensure that the Collections team have the right technical skills as well as the softer skills required to make the O2C Collections
• Own the cash reporting from a collections perspective
• Own the debtor reporting across Digicel ensuring that systems are configured to streamline the process

Projects

• You will work on special projects and reports as needed or directed by Group Head, Business Support Services and/or Group Chief Financial Officer

• Provide leadership, support and guidance to the technical management team to ensure that the team can deliver on their stated objectives through ongoing assessment, coaching and development

Staff     

• Training and Coaching- You will be required to trains/coaches staff on work functions and policies but also provide feedback that keeps staff motivated
• Manage Team Workloads-  You will direct workflows, prioritize and redistribute workload as needed to ensure Best Practices and use of resources. You will also ensure all work and projects are managed effectively within a given timeline
• Monitor and Track Work- You will monitor and track completion of all cash work to ensure objectives are met; all payments, returns/corrections, chargebacks, refunds, credit card requests and write offs are processed

Performance/projects    

• You will create, set up, monitor and manage Credit Management performance globally
• You will review the payment method used and determine and recommend changes where required
• You will coordinate/Manage new payment method implementation such as Direct Debit, prepay (credit card)                                                                                                                                        
• You will work with the Cash Application & Allocation team to drive best practice                                                                                                                                                                                                                

Reporting and miscellaneous tasks           

• You will review the current reporting and working with the Markets, Verticals and Finance determine the optimum reporting required to drive the cash collection
• You will prepare monthly reports, detailing performance level and process improvements; Analyze these existing reports to enable a more pro-active way of working
• You will Improve and share working procedures and practices  

Academic Qualifications and Experience Required:

• Bachelor Degree
• 10+ years’ experience in credit and collection
• Experience dealing with team members at all levels
• Experience in dealing with outside suppliers, systems and projects
• Willingness and availability to travel as assigned

Functional Skills:

• Demonstrated ability to manage and prioritize
• Good understanding of internal controls
• Strong Customer and external Focus and a team player
• Ability to work on several tasks simultaneously
• A team player with a flexible approach and a willingness to learn
• Strong verbal and written communications skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.