Group IT Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Job Summary:

We're seeking an experienced Group IT Manager to lead our IT infrastructure and operations across multiple companies, including Prism Loyalty, Paymaster, and Prism Holdings Datacentres. The successful candidate will oversee IT staff, manage budgets, and ensure the smooth operation of our technology systems.

Main Duties and Responsibilities:

• Manage IT staff, including recruiting, training, and performance monitoring
• Oversee the annual IT budget and ensure cost-effectiveness
• Monitor daily operations, including server hardware, software, and operating systems
• Coordinate technology installations, upgrades, and maintenance
• Select and purchase new and replacement hardware and software
• Test, troubleshoot, and modify information systems
• Generate performance reports for operating systems
• Ensure compliance with applicable laws, codes, and regulations
• Evaluate technology risks and maintain disaster recovery plans
• Stay up-to-date with industry best practices and technological advancements
• Create, update, and edit IT policies
• Manage DR activities and cloud environments
• Oversee IP telephony systems, including VoIP infrastructure and troubleshooting
• Coordinate internal and external audit activities, including PCI standards and SOC 2 Type II reporting

Academic Qualifications and Experience Required:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum 5-7 years of experience in IT management, preferably in a similar industry
• Proven track record of managing IT staff and budgets

Functional Skills:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong analytical and problem-solving skills
• Experience with cloud environments, IT infrastructure, and operations

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.