Group Technology PMO Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The PMO Manager is responsible for ensuring effective project governance, reporting, and delivery oversight across the Group Technology portfolio. This role provides critical support to the Technology Management team, ensuring projects adhere to standard methodologies, timelines, budgets, and reporting requirements. The PMO Manager acts as a central coordination point for project delivery teams, enabling visibility, accountability, and alignment across stakeholders.

Main Duties and Responsibilities:

Project Portfolio Governance

- Maintain the integrated project register, milestone tracker, and RAID logs

- Ensure consistency in project status updates, dashboard reporting, and documentation

- Support the Director of Architecture and Projects in administering governance forums, steering committees, and stage gates

Delivery Oversight

- Track project health, budget adherence, and timeline compliance across programs

- Support escalation and resolution of key risks, dependencies, and blockers

- Facilitate project reviews and post-implementation assessments

PMO Operations & Tooling

- Drive adoption of standard templates, workflows, and reporting practices across projects

- Implement, Administer and maintain portfolio management tools (e.g., Planview, MS Project, Smartsheet)

- Develop and distribute monthly reporting packs, CAPEX phasing updates, and benefit tracking summaries

Cross-Functional Coordination

- Act as a liaison between Project Managers, Finance, Procurement, Legal, and Architecture to ensure cohesive execution

- Manage the document repository and ensure version control, traceability, and audit-readiness of all PMO records

Academic Qualifications and Experience Required:

- Bachelor's Degree in Business, Engineering, Information Technology, or related field

- 7+ years of experience in PMO or program/project management roles in telecom or enterprise environments

- Strong knowledge of project governance frameworks and lifecycle methodologies

- Proficiency with project portfolio tools (MS Project, Smartsheet, Power BI, or similar)

- PMP, PRINCE2, or equivalent project management certification preferred

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.