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Head of Financial Services

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Date: Jun 10, 2021

Location: Kingston, JM

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.




Digicel Financial Services (DFS) is enabling new ways for consumers to access financial services. We achieve this by leveraging mobile and payments technologies in the markets where we operate.


The selected candidate will act as the Business owner for the MyCash mobile wallet program in Jamaica, with the expansion of the portfolio to include the integration of Mobile Money into Paymaster delivering on both commercial and financial KPIs.




  • Contribute with strategy definition for the program in Jamaica in full alignment with the strategy of the Payments business unit
  • Drive the evolution of the program managing the P&L accordingly
  • Deliver on Program financial KPIs: revenue, direct cost, operational expenses and EBITDA
  • Deliver on operational KPIs: registered customers, active customers, use-case activity and profitability
  • Define the product roadmap in conjunction with the GM Mobile Wallets and the CTO
  • Coordinate the marketing strategy for the program. Drive and execute on customer acquisition, activation, and retention strategies
  • Integrate Mobile Money into Paymaster
  • Act as single point of contact with the local partner bank, customer support, and other internal support functions, and regulator
  • Coordinate with the Head of Compliance to assure adherence to applicable laws and regulations and due diligence as required
  • To build a strong sustainable team through attracting, retaining, and developing a highly talented, motivated, and engaged workforce



Qualities of the successful candidate:

  • Bachelor’s degree (advanced degree preferable)
  • Customer-focused mind frame
  • 5 to 7 years of experience in managing a business unit in the payments industry. Experience in mobile wallets highly preferred
  • Experience managing business/product P&L
  • Strong product life-cycle management discipline
  • Ability to manage deliverables in a dynamic and fast paced environment
  • Self-starter. Motivated by a sense of ownership, passion and pride for the product
  • Detail oriented with strong analytical and organizational skills
  • Strong oral, presentation and written communication skills
  • Ability to be hands-on as well as strategic

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