Head of Group Commercial Channels

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Head of Group Commercial Channels will work collaboratively with market teams to ensure the effective adoption of the commercial framework, optimize channel performance, and strategically manage commission structures.

Main Duties and Responsibilities:

Strategic Alignment:

• Channel Strategy Development: Define and implement the overarching channel strategy for Mobile and Digicel+, ensuring strong alignment with overall business goals and ambitious revenue targets
• Revenue Optimization Initiatives: Spearhead initiatives aimed at maximizing revenue growth through effective channel execution and the adoption of best practices

Execution and Performance Management:

• Market Support Leadership: Provide high-level guidance and support to market teams in executing the channel strategy and achieving critical performance goals
• Market Penetration and Productivity Enhancement: Drive efforts to increase market penetration and channel effectiveness by identifying and implementing strategies that boost reach and resource allocation efficiency
• Performance Monitoring and Analysis: Conduct in-depth analysis of channel performance metrics, pinpoint areas for improvement, and implement strategic initiatives to significantly enhance productivity and profitability
• Commission Structure Management: Oversee the strategic optimization of commission structures to incentivize high performance and ensure alignment with overarching business objectives

Collaboration and Communication:

• Cross-Functional Strategic Collaboration: Engage closely with various departments to ensure cohesive execution of strategies that deliver significant value to the organization
• Training and Development Leadership: Facilitate advanced training sessions and workshops to elevate market teams’ understanding of the commercial framework and channel management best practices
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Academic Qualifications and Experience Required:

• 5-7 years of experience in commercial channel strategy or related roles, ideally within the telecommunications industry or similar sectors
• Proven track record of driving significant revenue growth and enhancing commercial productivity through effective channel management and execution
• Extensive experience in implementing commercial frameworks and optimizing channel performance, with a strong focus on productivity and commission structures

Functional Skills:

• Robust analytical skills to assess market performance metrics and derive actionable insights for continuous improvement
• Demonstrated leadership capabilities to influence and collaborate effectively with cross-functional teams and key market stakeholders
• Excellent communication and interpersonal skills to foster collaboration and drive alignment across diverse teams

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.