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Head of OTC & International Remittance (Paymaster)

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Date: Nov 19, 2021

Location: Kingston, JM

Company: Digicel

About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.



Key Responsibilities



  • Responsible to grow Paymaster’s Over the counter (Bill Payment & IMT) business , end to end ownership or product , experience , customer care & P&L
  • Do a competitor analysis and present a plan to improve market share in the over the counter business
  • Work with the agent network team to improve customer experience and identify gaps in the agent network
  • Analyze current incentive structure for the staff and propose promotions or incentives to grow the market share and revenue
  • Complete ownership of the IMT & Bill payments business case. Design strategies to achieve business numbers
  • Develop long term and short term plans to identify investments in the business to increase revenue and brand positioning
  • Collaborate with the marketing team to develop plans for advertisement on Digital , Offline mediums , TV etc.
  • Work with the technology team to identify process / product improvement opportunities and
  • Review all product processes and eliminate manual operations to move towards technology based solutions
  • Identify new billers or use cases in the market to increase client base and revenue
  • Work with the finance or operations team to improve the reconciliation & settlement processes for clients
  • Develop financial models for the business to see growth opportunities



Qualifications & Experience:


  • At least 5 to 8 years of experience in product management  
  • Bachelors or Masters in Business or Computer Sciences
  • Previous experience in Telecom or technology with P&L responsibility
  • Digital marketing experience
  • Knowledge of banking / Mobile money





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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