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Head of Operations (Paymaster)

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Date: Nov 19, 2021

Location: Kingston, JM

Company: Digicel

About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.



Key Responsibilities


  • Responsible to manage Paymaster’s backend operations team for Bill payments , Mobile account and IMT
  • Design effective backend processes to ensure zero risk to the overall business and client satisfaction
  • Train and recruit experienced resources in the operations team to ensure smooth functioning of the business
  • Use technology to automate processes to ensure timely settlements to billers
  • Manage external relations with the banks to ensure timely cash management and distribution for agents
  • Take ownership of the Operations Compliance, Audit and self-assessment functions. Ensure that the Department is ready at any time to undertake the review and audit by internal/external/BOJ Auditors
  • To make smart and efficient operational policies and procedures so that maximum productivity and output of the Operations staff can be achieved
  • Foresee the future needs of the Department in light of digitalization and upcoming business needs and alignment of the operational procedures accordingly.
  • Monitor the complete operational functions of the Agents and MyCash including ATM operations, Cash Management, Mobile Wallet registration, Agent onboarding, Payments and reporting all reports and returns connected with it
  • Take all measures to accomplish the management objectives through execution and initiates in Operations Department.
  • Ensure smooth conduct of Ageny and MyCash Operations to achieve the desired efficiency and consistency in light of Bank policies and procedures with a view to achieve high standard of quality and excellence in operations
  • To ensure particular training to improve the delivery and performance of Operations Staff and achieve the ultimate objective of the excellence in operations and customer services



Qualifications & Experience :


  • At least 7 to 10 years of experience in banking operations management   
  • Bachelors or Masters in Business or Computer Sciences
  • Previous experience in Banking industry  
  • Knowledge of banking / Mobile money


Essential Skills


  • Knowledge of banking rules and regulations.
  • Comprehensive knowledge of Microfinance prudential regulations.
  • Proficient in MS Office.
  • Strong analytical skills.
  • Team management/Time Management.
  • Sound interpersonal skills.
  • Excellent presentation skills.





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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