Headend Engineer

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Main objectives of the job: 

• Implement strategies to optimize the performance and reliability of headend systems to ensure maximum uptime and minimal service disruptions
• Plan and execute regular maintenance activities, upgrades, and replacements of headend equipment to stay abreast of technological advancements and enhance network efficiency.
• Proactively identify and resolve technical issues within the headend systems promptly to minimize service interruptions and customer impact
• Monitor and assess headend capacity to anticipate future network requirements and plan for expansions accordingly
• Regular Audit of network resources and ensuring that sufficient resources are available to sustain the growth

Main Duties and Responsibilities:

• Monitor and manage the day-to-day operations of headend systems, ensuring optimal performance and compliance with industry standards
• Provide expert technical support and guidance to the team, assisting in complex problem-solving and troubleshooting activities
• Plan, coordinate, and execute upgrades and integrations of headend equipment and software in line with network requirements
• Conduct regular audits to maintain high-quality standards in headend operations, identifying areas for improvement and implementing necessary changes
• Be on-call to respond promptly to critical issues and emergencies affecting the headend systems, taking appropriate actions to restore services swiftly

Academic Qualifications and Experience Required:

• Bachelor’s degree in Electrical Engineering, Telecommunications, or related field
• Proven experience in managing headend operations within the telecommunications industry
• In-depth knowledge of headend equipment, cable distribution systems, and RF technologies
• Familiarity with industry standards, regulations, and best practices related to headend operations
• Strong understanding of IP networking and encoding technologies

Functional Skills:

• Excellent problem-solving and analytical skills to identify and resolve complex technical issue
• Strong leadership and communication skills to effectively lead a team and collaborate with cross-functional teams
• Ability to work under pressure, prioritize tasks, and meet deadlines in a dynamic and fast-paced environment
• Detail-oriented with a focus on maintaining accurate documentation and adhering to standard operating procedures
• Proactive and adaptable, with a passion for staying updated with the latest advancements in headend technologies

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.