Headend Senior Engineer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job:

• Implement strategies to optimize the performance and reliability of headend systems to ensure maximum uptime and minimal service disruptions
• Plan and execute regular maintenance activities, upgrades, and replacements of headend equipment to stay abreast of technological advancements and enhance network efficiency
• Proactively identify and resolve technical issues within the headend systems promptly to minimize service interruptions and customer impact
• Monitor and assess headend capacity to anticipate future network requirements and plan for expansions accordingly
• Regular Audit of network resources and ensuring that sufficient resources are available to sustain the growth

Main Duties and Responsibilities:

• Monitor and manage the day-to-day operations of headend systems, ensuring optimal performance and compliance with industry standards
• Provide expert technical support and guidance to the team, assisting in complex problem-solving and troubleshooting activities
• Plan, coordinate, and execute upgrades and integrations of headend equipment and software in line with network requirements
• Conduct regular audits to maintain high-quality standards in headend operations, identifying areas for improvement and implementing necessary changes
• Be on-call to respond promptly to critical issues and emergencies affecting the headend systems,taking appropriate actions to restore services swiftly

Academic Qualifications and Experience Required:

• Bachelor's degree in Computer Science, Telecommunications, or related field
• Proven experience in managing headend operations within the telecommunications industry
• In-depth knowledge of headend equipment, cable distribution systems, IP, multicast, unicast and RF technologies
• Strong database and scripting proficiency in languages like Python, Bash, and PowerShell
• Familiarity with industry standards, regulations, and best practices related to headend operations
• Strong understanding of IP networking and encoding technologies

Functional Skills:

• Excellent problem-solving and analytical skills to identify and resolve complex technical
  issues
• Strong leadership and communication skills to effectively lead a team and collaborate with
  cross-functional teams
• Ability to work under pressure, prioritize tasks, and meet deadlines in a dynamic and fast-
  paced environment
• Detail-oriented with a focus on maintaining accurate documentation and adhering to
  standard operating procedures
• Proactive and adaptable

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.