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IP/MPLS Engineer

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Date: Mar 15, 2023

Location: Kingston, JM, WI

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.

Job Title: IP/MPLS Engineer


Primary objective of the job: 

  • The IP/MPLS Engineer will be responsible for the planning, design, configuration and troubleshooting of Carrier Grade and ISP services on the fiber enabled MPLS backbone.
  • The IP/MPLS Engineer will also perform daily operations and maintenance on all systems providing ISP services and shall support external departments to resolve faults and customer care issues within acceptable timeframe.
  • This role requires strong knowledge and experience in IP/MPLS networks including MPLS, VPLS, Metro E Services, QoS and MPLS-TE.


Main Duties and Responsibilities:

  • Customer Focus: Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner. Takes ownership of all customer issues till resolved.


  • Network Design: Design the Core IP Network infrastructure to support services which include Broadband, Metro E, Carrier grade and ISP services. The IP Network should be able to support all MPLS services and scalable for future growth. The design should include templates for configuration of all network nodes to support all services.


  • Node Configuration: Perform configuration of network routers and switches to implement IP Network design including OSPF, MP-BGP, MPLS, Traffic Engineering and Quality of Service.


  • System Records: Create documentation for high level design and low level design and any installed base records. Create configuration management system, training manuals and troubleshooting processes for all node configurations.


  • Operational Excellence: This IP/MPLS Engineer has the knowledge and expertise to develop systems and procedures geared towards the maintenance of the IP Network to ensure it is functioning as per design and the availability of the network with minimum downtime.


  • Network Troubleshooting: Investigate, troubleshoot and restore any customer, Carrier Grade or ISP services outage or fault. Performed detailed analysis to determine root cause and follow-up activities.


  • Network Analysis and KPIs: Preparation and analysis of KPI reports reflecting the state of the network to the business and other stakeholders. Reviews IP network design based on these to suggest optimization methods.


  • SLAs: Work with and support Technology Operations to ensure all SLA targets are met or exceeded.


  • Quality of Service: Develop Quality of Service design and configuration for all services across the IP network to ensure that low latency services and critical traffic receives the appropriate bandwidth.


  • Network Processes: Develop and implement the Availability, Capacity and Continuity Processes for the IP Network and all relates services.


  • System Monitoring:  Create and monitor Core Data/IP dashboards which clearly define service performance trends and functional performance of the IP network. Monitor this dashboard as part of operational routines for detection of issues and capacity planning.


  • Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.


  • Working safely is a continuing condition of employment. Digicel is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.



Academic Qualifications and Experience Required:

  • BSc. Degree in Electrical/Communications Engineering or Computer engineering/software engineering.
  • A minimum of 5-7 years of experience in a similar environment.
  • Experience in and with IP Transport Networks for broadband and mobile services
  • Knowledge of DWDM Optical Technologies and GPON systems
  • In depth knowledge of IP Networks, OSPF, BGP, MPLS, MPLS-TE, QoS, Cisco IOS & IOS-XRtr
  • Hands on working experience with provisioning and troubleshooting Cisco routers including ASR9k, 7600
  • Training or mentoring experience would be an asset.
  • Cisco Certified Network Professional (CCNP)
  • An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
  • Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc)
  • CISCO CCIE or other Network/Security related certifications



Functional Skills:

  • Attentive to detail
  • Self-motivated and result-oriented approach to work
  • Strong organizational skills
  • Ability to multi-task and deliver against competing priorities
  • Ability to build strong relationships and work as part of inter-disciplinary teams
  • Ability to strive in a fast-paced and demanding service environment
  • Able to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job.
  • Confidentiality and trustworthiness.
  • Initiative and resourcefulness in the conduct of duties.
  • Strong communication (oral and written) and interpersonal skills.
  • Ability to relate to a diverse working environment.
  • Report / business Writing Skills
  • Project management skills
  • In-depth knowledge of TCP/IP fundamentals.
  • Experience in the Design and Documentation of Next Generation IP Networks
  • Experience with protocols such as OSPF, HSRP, VRRP, MPLS, IPsec, GRE, PBR & NAT
  • Experience designing and configuring QoS – CBWFQ, LLQ, classification methods.
  • Experience configuring and troubleshooting multiple types of network media (Fibre, STM-1, E1/T1, Ethernet etc)
  • Experience configuring and troubleshooting Network Management applications and protocols.
  • Knowledge and Experience of IP address subnetting, address management & IP architecture.
  • Knowledge and Experience of Optical Transport Networks
  • Experience with Network Management systems such as Solarwinds or Cacti


This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


Digicel and Digicel Foundation believes in inclusivity and diversity when we employ persons to be gainfully employed. As such over the last seven years we have implemented a mandate to employ persons with disabilities. The POWER Programme ensure we provide full-time employment and internship to the special need community.

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