IT Infrastructure Operations Engineer

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The role of Infrastructure Engineer is to support the management and maintenance of Digicel's on-premises IT servers and related infrastructures to support the needs of the global business. This includes supporting the group head office IT needs as well as supporting the technology teams across Digicel's operating markets. The Infrastructure Engineer works as part of a team, contributing to the delivery of first class technology services using Microsoft Windows technologies covering Windows 2012 through to the latest approved version. The role also includes on-site physical support for technology solutions deployed across a number of data centers, including SANs and high availability infrastructures in Tier-3 data centers. Given that a large part of the IT infrastructure estate is deployed in Linux, experience supporting solutions across multiple Linux flavours including but not limited to RHEL 4-8, CentOS 6, OEL 4-7, and Solaris 9/11 (SPARC, x86) is also important to succeed this role.

Main Duties and Responsibilities:

• Microsoft Technologies – support and administer on-premises Microsoft technologies including Active Directory (AD), DNS, DHCP, NPS, RMS, Mail Relay, CA, RDS and other Remote Desktop technologies
• WIFI Services - assist in managing corporate WIFI services and related network equipment to ensure consistent, reliable connectivity for users
• Virtual Environments - support and maintain virtual server environments including Hyper-V and VMware technologies
• Office 365 Administration - provide support on the Office 365 Administration console, assist with subscription management and license allocation, and support upgrade and maintenance activities in coordination with Global IT Administrators
• Monitoring and Reporting – support the operation of infrastructure monitoring and reporting solutions to ensure all critical systems are under appropriate management, including SNMP reporting to the Global Network Operations Center (GNOC)
• Security Certificates (SSL) - assist in managing security certificates for both internal certificate authority (CA) and external providers, including timely renewals and installations
• Incident and Problem Management - provide troubleshooting support and assist in resolving incidents efficiently; escalate to senior team members or suppliers as required and contribute to root cause analysis (RCA) documentation
• Systems Administration - assist in managing corporate Active Directory, file share, and print services in collaboration with the IT Service Desk Team
• Health, Performance and Stability - perform routine systems health checks and proactive maintenance activities to ensure availability and reliability of systems; support the delivery of the  patching and performance regime
• Capacity Management – assist in capacity planning, migration activities, and design tasks related to IT infrastructure supported solutions and services
• Security and Vulnerability - support security and vulnerability compliance and remediation of systems as guided by the Group Security Team, contributing to the continuance of Digicel’s ISO-27001 certification

Academic Qualifications and Experience Required:

• Bachelor of Science degree in Information Technology or related field
• ITIL v4 Foundation Certification is desirable.
• 3+ years of experience in a similar role
• Microsoft Certified: Windows Server Hybrid Administrator or equivalent with Office 365 Administration skills would be an asset
• Experience with Microsoft SCCM would be an asset
• Knowledge of Meraki wireless solutions would be preferred
• Familiarity with Email Archiver and File Archiving Solutions such as MailMeter is desirable
• Exposure to Microsoft Azure Cloud Platform is an advantage
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Functional Skills:

• Effective communication and interpersonal skills
• Good organizational, reporting and documentation skills
• Willingness to learn new technologies and adapt knowledge into operational processes
• Ability to prioritize tasks and work in an agile operational environment
• Ability to liaise effectively with team members and business units
• Familiarity with change management processes for production environments
• Self-motivated and willing to work flexible hours when required
• Problem solving and analytical skills
• Ability to work in high-pressure environments

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.