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Investigations & Forensics Specialist

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Date: Sep 17, 2022

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


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Investigations & Forensics Specialist


The primary objective of the job:

  • To carry out investigations into fraudulent or illegal activities that could present a reputational and corporate risk to Digicel and/or its subsidiaries/interests.
  • To ensure that internal controls are developed and maintained based on the risk profile of the company at any given time.
  • To develop an intelligence network that provides information on the potential risks and/or fraudulent activities committed against the company.


Main Duties and Responsibilities:

  • To prepare and present evidence files and Investigation Reports in advance of internal (HR) and external (law enforcement) meetings
  • Conduct formal interviews with staff members and DIGICEL agents suspected of fraudulent or illegal activities.
  • Provide forensics support and analysis for investigations
  • Conduct Risk and Threat Analysis of DIGICEL processes and locations.
  • To develop and carry out secret shopper programs across DIGICEL dealers.
  • To work with law enforcement agencies to investigate internal and external fraud.


Academic qualifications and experience required for job:

  • BSc Degree
  • Investigator Certification
  • 5 Years’ experience in conducting investigations
  • Law Enforcement experience is an asset





Functional Skills:

  • Conducting Fraud investigations
  • Evidence gathering and storage
  • Investigative Interview skills
  • Investigative Report writing
  • Practical experience in using the MS Office Suite


Required Attributes

  • Confidentiality
  • Attention to detail
  • Flexibility
  • Ability to meet deadlines
  • Excellent interpersonal skills


Key Performance Indicators:

  • Identification of fraudulent dealers
  • Identification of individuals involved in fraud against/theft from the company
  • Reductions of overall levels of fraud and theft against the company







This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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