NPQ Analyst

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

To play a strategic role as the day-to-day contact for insights and analytics to markets and Group Technical and provide on-going analytical support through the utilization of data management, modelling and technology to help drive business improvement.

Main Duties and Responsibilities:

• Play a strategic role as the day-to-day contact for insights and analytics to markets and Group Technical
• Audit system data in order to guarantee compliance, accuracy, and duplication management
• Analysis of network data to provide relevant stakeholders with information that supports the objectives of the markets and Group Technical relating to KPIs
• Design targeted reports and dashboards and develop clear and understandable presentations that will provide analytical insight and enable sound business decision-making to relevant stakeholders
• Work with markets and other teams in Group Technical to clean, filter data, review reports, dashboards, and KPIs for purpose of enabling the correction of network related issues in the markets
• Work collaboratively with the Network Management team and vendors to ensure that there is a thorough understanding of the business’s network data needs and priorities, as well as the ongoing strategic initiatives where data collection, analysis, and migration is required
• Work collaboratively with relevant stakeholders in an attempt to identify automating process opportunities and functions that will streamline current and future data management and reporting of network KPIs
• Maintain a clear understanding of analytics and reporting, Headend/IPTV technology and mobile technology (GSM+WCDMA+LTE) and apply this knowledge to develop and recommend solutions that will further enhance the business’s competitive edge and place the business at an advantage over competition in terms of networks

Academic Qualifications and Experience Required:

• Bachelor’s degree in Electrical Engineering, Electronics, Computer Engineering, Computer Science, Telecommunications, Applied Math, Data Analytics, Information Systems or Information Technology from an accredited university
• A minimum of 1 year experience in data analytics or network performance
• At least 3 years of RAN telecom experience (GSM+WCDMA+LTE) and/ or Headend/IPTV
• Training in Radio Planning and Optimization and experience working with data mining techniques and database structures would be an asset

Functional Skills:

• Skilled in Power BI, SQL server reporting services, Tableau or any other visualization tools
• Experience with R; SQL preferred
• Strong analytical, pattern recognition and problem-solving skills
• Excellent communication skills in both verbal and written form
• Excellent computer skills and be highly proficient in use of MS Word, MS Excel, PowerPoint
• Detailed oriented
• Comfortable working in a collaborative setting

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.