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Date: Jun 3, 2021

Location: Kingston, JM, WI

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


Job Title : Product Executive


Primary objective of the job: 

  • End-to-end ownership and management of the product development lifecycle for assigned product and promotion initiatives from concept through to implementation.
  • Responsible for product design, creating detailed product specifications, developing and managing project plans and developing product documentation.
  • Monitor market trends and industry developments and proactively recommends portfolio enhancements
  • Develop products that are customer focused and relevant.


Main Duties and Responsibilities:

  • Responsible for requirements gathering from all key stakeholders identified.
  • Responsible for product design, creating detailed product specifications, developing and managing project plans and developing product documentation while adhering to the product development process.
  • Evaluate new concepts and ideas to determine feasibility prior to implementation.
  • Execute the end-to-end product development process including : Drafting concept documents, requirements gathering and documentation, full service description documentation (SDD), project planning and implementation, product testing, reporting, training, FAQ, T&C, launch and initial post launch review and lessons learnt.
  • Liaise with all stakeholder departments (i.e. functional areas – Technical, IT, Billing, Customer Care, Provisioning, Legal & Regulatory, Marketing, Sales et al) to ensure timely and accurate set-up and documentation of new products and changes to existing products.
  • Work closely with the Business Analyst, Business/Revenue Manager and stakeholders to define product reporting KPI requirements; ensure requirements are submitted to IT (MIS/DWH) by stakeholders and developed; ensure test reports are run successfully prior to launch; ensure accurate, timely product reports for the product or promotion at launch
  • Work closely with relevant teams and or vendors to define the end-to-end tests cases for product User Acceptance testing (UAT), monitor results, escalate issues to Technical/IT and review and approve the final successful pre-launch test cases.  Also ensure post-cutover testing is successfully completed.
  • Project management and tracking of the status of assigned initiatives i.e. For  products enhancements and/or new product developments and/or product decommissioning..
  • Provide progress and status reports to the Manager and Department Head (and SMT where required)
  • Lead cross functional project teams through the implementation and delivery of new products and promotions and/or enhancements to existing products and promotions.
  • Provide inputs into requirements for market research, feasibility studies, and competitive intelligence to inform product development. 
  • Research evolving markets, market trends, customer needs and gathering and summarizing functional products specifications in conjunction with key stakeholders to inform roll out of products and promotions.
  • Obtain product ready sign-offs from the SMT and key stakeholders prior to launch
  • Contribute to the delivery of the P&L revenues for the Products portfolio.
  • Work closely with the Business Analysts and Business/Revenue Managers to provide inputs into business cases and/or product pricing models for launch.
  • Look for new areas of development and identify new promotions, products or pricing initiatives for assessment and/or implementation.


Academic qualifications and experience required:

  • professional qualification).
  • 3 to 4 years Commercial experience for a telecoms provider working in a revenue generating or product type role.
  • Demonstrates strong product development/management skills and has experience in gaining support for initiatives in a diverse, cross-functional environment, taking full ownership and responsibility for assigned product initiatives.
  • Able to influence and interface well with supporting stakeholder teams, and balance commercial and technical requirements and objectives.
  • Knowledge of budget and business case preparation
  • Strong project management experience (or qualifications)



This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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