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Packet Core Engineer

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Date: Jan 6, 2021

Location: Kingston, JM, WI

Company: Digicel

About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.



Location:   Jamaica / Trinidad / St. Lucia



The Packet Core Engineer’s role is to assist in defining, deploying, and maintaining the company’s Mobile Packet Core architecture and its associated network connections and component hardware. This role offers Engineering support to all Digicel’s Markets and requires someone with advanced technical and interpersonal competences.


Roles and Responsibilities

  • Support Packet Core infrastructure and its associated software
  • Support implementation of new Packet Core products or services, as well as the technical resources required to manage them.
  • Where necessary, plan for management or phasing out of legacy systems.
  • Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
  • Utilize appropriate tools for reporting and routing of telephony traffic on the network.
  • Remain current on new protocols, products, and standards in support of Packet Core systems development and equipment procurement.
  • Perform audits as necessary.
  • Monitor capacity and performance of traffic to ensure continued, uninterrupted operation of Mobile Packet Core systems.
  • Conduct testing and development
  • Develop and deploy systems and processes to detect faults, minimize malfunctions, and back-up network elements.
  • Design and implement disaster recovery plans



  • Able to prioritize and execute tasks in a high-pressure environment.
  • Ability to read, interpret and produce technical documents and procedure manuals.
  • Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to successfully lead team members and vendors in adhoc teams to meet an objective
  • Inquisitive and proactive
  • Advanced knowledge of Affirmed MME, MCC (SGW & PGW) is required
  • Working knowledge of Ericsson Packet Core is an asset
  • Working Knowledge of HSS systems (preferably HP)
  • Working knowledge of GPRS, EDGE, WCDMA and LTE Networks
  • Working knowledge of IP operations, routing and subnetting (CISCO experience is an asset)
  • Understand PCEF and PCRF functionality
  • Understand SS7, Sigtran and Diameter signaling (for Mobility and Charging)
  • Understand RF/wireless operations
  • Understand IP Traffic Management (Shaping and QoS for e.g.) and mitigation strategies



  • Bachelor’s Degree in the field of Electrical/ Electronic/Telecommunications engineering or equivalent and preferably 5 years work experience in Packet Core (GPRS, EDGE, WCDMA and LTE) 


  • CCNA Routing and Switching or equivalent and two years work experience in IP operations and four years’ work experience in Packet Core (GPRS, EDGE, WCDMA and LTE).




This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


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