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Presales Technical Consultant

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Date: Mar 9, 2023

Location: Kingston, JM, WI

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


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     Job Title:  Pre-Sales Consultant


Primary objective of the job: 

The position of Technical Pre-sales Consultant has been created to work with the Business Solutions Team to grow the business through our customers and meet revenue targets.

The position requires the role holder to understand our customers’ business needs and processes and to design solutions capable of resolving these needs within the constraints of quality, cost and time.

The role holder will be seen as the technical authority, and knowledgeable on the suite of product offerings from Digicel Business Solutions.


Main Duties and Responsibilities:

  • Understand the full portfolio of products and services provided by Business Solutions.
  • Meet with customers and potential customers to gather information, understand business processes and develop an initial understanding of the solution requirement.
  • Produce and document solution designs and network topology diagrams to support the technical solution being proposed.
  • Able to demonstrate the use of consulting skills including: questioning, listening, ideas development, permission & rapport & influencing
  • Create professional service proposals for implementation and consulting.
  • Liaise closely with Product Management, Account managers, Business Development managers, Project managers and Implementation managers.
  • Act as a technical design authority resource to both internal and external clients.
  • Carry out proof of concept trials and technology demonstrations for partners & enterprise level customers. Delivering products sales, presales & hands-on technical trainings


Academic Qualifications and Experience Required:

  • Degree in an IT or Engineering discipline.
  • Extensive knowledge of Cloud Services, Cybersecurity, voice and networking solutions
  • At least 2 years professional experience in a similar role


Functional Skills:

The successful applicant will need to demonstrate a track record of achievement in previous roles and a hunger for achievement. The successful candidate will need to have the following skills:


  • Ability to present at board level to Corporate clients
  • Public and Hybrid Cloud architecture & design
  • Security Architecture and Design
  • Unified Communication Architecture and Design (VOIP/Voice)
  • IOT Solutions
  • Wireless Solution  Design
  • Storage Solution design
  • LAN and WAN Architecture
  • Server architecture
  • Excellent Problem Solving
  • Excellent communicator both verbally and through clear documentation
  • Team player - establish good working relationships with the wider team
  • Cisco or associated technology vendor certifications highly desirable
  • Azure or associated Cloud technology vendor certification highly desirable

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