Project Coordinator

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Group Technology Project Coordinator supports the Project Management Office by providing advanced analysis, reporting, and process automation capabilities. The role enhances project and portfolio decision-making through data-driven insights, automated reporting solutions, and continuous improvement of PMO processes, contributing directly to improved delivery performance and governance effectiveness across technology initiatives

Main Duties and Responsibilities:

• Deliver timely, accurate, and insightful project and portfolio analysis to support PMO and executive decision-making
• Design and automate PMO reports, dashboards, and workflows to improve efficiency and data quality
• Strengthen portfolio visibility, controls, and governance through standardised analytics and data management
• Support continuous improvement of PMO tools, processes, and performance measurement
• Enable alignment between project delivery, technology, and business priorities

  Project & Portfolio Analysis

  • Analyse project performance across schedule, cost, scope, risks, issues, and benefits
  • Track trends and variances across the project portfolio and highlight early warning indicators
  • Support benefits realisation tracking, dependency mapping, and scenario analysis across programmes and initiatives

  Reporting and Documentation

  • Design, maintain, and automate standardised PMO reports and executive dashboards
  • Consolidate data from multiple project teams and systems into accurate, decision-ready outputs
  • Ensure integrity, consistency, and quality of project and portfolio data
  • Prepare analysis and reporting inputs for SteerCo, governance forums, and executive reviews

  Process Automation and Tool Enablement

  • Identify opportunities to automate PMO processes, including status reporting, action tracking, risk and issue management, and data collection
  • Design and develop automation solutions using scripting, programming, or low-code / no-code platforms
  • Integrate and transform data across tools such as project management systems, spreadsheets, and financial data sources
  • Support continuous enhancement of PMO templates, tools, and workflows

  Governance and PMO Support

  • Support adherence to PMO governance frameworks, standards, and controls
  • Assist with audits, data validation, and quality assurance activities
  • Provide analytical and technical support to Project Managers and PMO leadership
  • Act as a liaison between PMO, technology, and data teams where required

  Stakeholder Communication and Coordination

  • Collaborate with Project Managers, Finance, Technology, and business stakeholders
  • Translate business and PMO requirements into analytical or automated solutions
  • Communicate insights clearly to both technical and non-technical audiences

Qualifications and Experience Required:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business Analytics, Project Management, or a related field
• 3–5 years’ experience in a Project Analyst, PMO Analyst, Business Analyst, or similar role
• Proven experience supporting PMO reporting, portfolio management, or delivery analytics
• Demonstrated background in software development or programming, with hands-on experience in one or more of the following: Python, SQL, JavaScript, VBA, or similar languages
• Proven experience in process automation, data integration, or workflow optimization
• Experience with project and collaboration tools such as Microsoft Project, Jira, Smartsheet, Power BI, and SharePoint
• Project management, analytics, or BI certifications (CAPM, PRINCE2, PMP, Agile, Power BI, or equivalent) are an advantage

Functional skills 

• Strong analytical, problem-solving, and critical-thinking skills
• Ability to design dashboards, data models, and automated reporting solutions
• Advanced Microsoft Excel skills; strong proficiency with Power BI or similar BI tools
• Ability to translate business requirements into technical and analytical solutions
• High attention to detail and data accuracy
• Strong organizational and time-management skills
• Clear and professional communication skills

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.