Retail Sales Agent | Digicel St. Ann

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Retail Sales Agent

Primary Objectives of the job:

• Deliver information on Digicel’s Offerings to Customers

• Sell Handsets, Sims and other mobile related devices to customers

• Provide After Sales Service to customers and resolve any issues that they may have

Main Duties & Responsibilities:

1. Sell Handsets, Sims and Mobile Related Products to customers
   • Provide information to customers on Digicel’s Products and Pricing
   • Advise customers of costs and features of handsets and Sims
   • Provide customers with info on Warranty and after sales support available
   • Facilitate sale of products extending any promotional offers Digicel has in place e.g. Points
   • Record all Sales of Handsets and Sims through Digicel’s POS Systems
   • Complete and successfully pass all online and classroom training modules
   • Accurately account for all monies and/or stock handled in the business day
2. Resolve customer queries
   • Respond to queries on handset features, products and services
   • Resolve any other queries by contacting Digicel’s Call Centre on customer’s behalf

3.    Provide After Sales Support to Customers

• • Handle Warranty and Non Warranty Handset Issues following guidelines setout by Digicel.

4.  Ensure Digicel’s Service Levels are met in Dealer Stores
   • Ensure store in clean and comfortable for customers at all times
   • Ensure all pricing displayed reflects current prices in the market
   • Ensure that Merchandising material reflects current product offerings
   • Ensure full knowledge of all current pricing ,products, promotional offers
   •  
5. Escalate problems to Dealer Store Manager, Principal of Digicel’s Dealer Account Executive

Academic qualifications and experience required for job:

• Minimum 4 CXC’s or GCE O’levels passes in English Language and Mathematics (or a quantitative subject)
• Computer Literacy
• Prior experience in Sales/Customer Service Environment a plus but not mandatory

Functional Skills:

• Excellent oral communication skills especially listening skills
• Excellent interpersonal skills
• Excellent telephone techniques
• Ability to work well under pressure
• Strong Customer Service Skills
• Good Selling Skills