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Retail Sales Team Lead

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Date: Nov 24, 2022

Location: Kingston, JM, WI

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


Job Profile: Retail Sales Team Lead


Primary Objective:

  • Ensure that Digicel+ products and services are promoted in an effective and efficient manner.
  • Supervision of direct reports  ( Digicel+ Retail Sales Agents)



Main Duties and Responsible:


  • Schedule and execute engaging promotional activities and providing incentive plans to excite the Sales Team.
  • Escalate issues requiring intervention to the relevant Management Team and/or Department.
  • Monitor and report on competitive products and services in market.




  • Communicate Monthly targets and track performance versus targets
  • Manage the agents’ performance in the store to ensure it adheres to Digicel guidelines and policies
  • Implement strategies and incentive plans to increase sales numbers.
  • Manage schedule assignment and absences to ensure full coverage during operation hours
  • Responsible for team’s payment submissions – Compile data and submit for payments to be processed. Report submission – Complete reports daily /weekly and monthly. Reports includes sales numbers, MTD vs actuals, feedback of customers interacted with daily, MoM and YoY comparisons.
  • Update Team of delays, system outages, new areas to be released, promotions, and price and/or product changes. 
  • Keep communications open and active with members on the team
  • Conduct Weekly Meetings and visits to the stores
  • Conduct one on one Sessions with agents - provide updates, identify areas for development, acquire feedback on challenges, and give recommendations.
  • Training/Refresher on products and services.
  • Communicate promotion and offers in market, ensuring agents are equipped to properly engage customers on the offerings
  • Monitoring of localized activities by getting feedback to ensure the brand is properly represented and that execution is according to Digicel’s policies and guidelines


  • Ensure that required Reports are submitted by team members
  • Prepare, Collate and submit reports needed for Decision Making as requested


 Academic qualifications and experience required

  • Minimum Diploma in Business Administration or Marketing
  • Minimum 1 year experience in a customer service environment
  • Minimum 1 year supervisory experience
  • Previous sales experience, with demonstrated success is an asset.


Job Segment: Retail Sales, Manager, TV, Retail, Management, Creative, Sales