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Roaming Switch Engineer

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Date: Jan 19, 2023

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.



Primary Objective of the Job

The main purpose of the position is to provide effective and efficient technical support for Digicel’s Roaming services, to test and implement new software and hardware, test and implement new logic based on each Business unit’s requirements and using trends to plan and implement expansions within the Digicel network.


Main Duties and Responsibilities:

  • Integrate roaming services for new Digicel Networks as required
  • Provide technical support to all Digicel territories for roaming issues and rollout as required
  • Provide technical support for Digicel territories to ensure the resolution of all roaming issues
  • Perform IR24, IR32, IR35 and LTE roaming tests with new operators
  • Perform inbound retests of all live roaming partners and Digicel territories to ensure continuous availability of service
  • Update inventory of SIM cards received from Roaming partners and other Digicel territories
  • Prepare various Roaming reports
  • Update records of all roaming launches and test status
  • Implement data changes for roaming partners and new roaming services as required
  • Perform preventative maintenance activities
  • Update Office data changes as per procedure
  • Generate various reports based on business requirements
  • Digicel JAMDC IR21 management


Roaming Value Added Services nodes

  • Perform system backups as per procedures
  • Maintain healthy file systems facilitating optimal processing
  • Perform hardware and software upgrade and expansion of the Roamware nodes
  • Carryout capacity planning based on business forecasting
  • Configure and test additional services as required


Academic qualifications and experience required for Job:

  • A degree/diploma in Electrical\Electronics Engineering or Computer Science
  • 1 - 3 yrs Experience in the Telecommunication industry of which at least two in a Switching environment


Functional Skills:

  • Good Communication Skills
  • Good analytical and forecasting skills
  • Working Knowledge of GSM
  • A good understanding of UNIX system
  • A good understanding of SS7 signaling
  • Good understanding of Diameter
  • Ericsson AXE training
  • Cisco Routing and Networking
  • Travel is required in order to attend conferences and training
  • Abnormal hours and overtime due to traffic sensitive work which has to be conducted outside of normal work hours





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Job Segment: Telecom, Telecommunications, Technical Support, Testing, Computer Science, Technology