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Roaming Technical Specialist

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Date: Mar 9, 2023

Location: Kingston, JM, WI

Company: Digicel


About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean, Central America and Pacific, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


Primary objective of the job: 


Maintain Excellent Roaming Quality of Service across the entire Digicel Group and rest of the world.


Main Duties and Responsibilities:


  • Monitor and maintain Roaming Quality of Service through the use of new or existing tools
  • Support local engineers across the BUs to ensure the same roaming experience across all territories
  • Study optimization possibilities of roaming technical operations
  • Support with appropriate know-how, the testing processes conducted by Technical Teams
  • Liaison between Digicel and roaming partners and vendors on all roaming related queries for Digicel group
  • Act as Internal & External point of contact on roaming technical roaming related issues
  • Maintains professional and technical knowledge by attending educational workshops and reviewing professional publications



Academic Qualifications and Experience Required:


  • A degree/diploma in Electrical\Electronics Engineering or Computer Science or minimum 2 years’ experience in  related field (GSM knowledge)
  • Good knowledge on SS7 signaling, core network management, LTE/GPRS platforms and protocols (SGSN, GGSN, SMS Firewall)
  • Experience with SS7, Diameter and GPRS tracing
  • Experience with Ericsson switching platforms , Cisco routing, STP/ITP, IP protocols and UNIX
  • UNIX Scripting would be an asset
  • Experience with troubleshooting of Voice, SMS, Data and Roaming  



Functional Skills:


  • Demonstrate strategic  and critical thinking
  • Excellent investigative skills
  • Excellent inter personal skills
  • Excellent oral and written skills
  • Ability to work independently and in teams
  • Project Management knowledge/experience
  • Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint




This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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