Roaming Tester

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Date: Jun 4, 2025

Location: Kingston, JM, WI

Company: Digicel

 

About Digicel

 

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

 

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

 

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

 

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

 

Visit www.digicelgroup.com for more.

 

JOB TITLE: Roaming Tester

 

DEPARTMENT: International Business

REPORTS TO (TITLE): Roaming Operations Manager                                                

 

Primary objective of the job:

 

The main purpose of the position is to provide effective and efficient IREG and TADIG test completion for Digicel’s Roaming services. Liaise with and on behalf of all CALA markets completing their specified test requirements to implement expansions within and outside of the Digicel network.

 

Number of persons managed/supervised and their positions:

 

None (0)

Main Duties and Responsibilities:

 

  1. IREG Testing and Administration

 

  1. Integrate roaming services for new Digicel Networks as required
  2. Perform IR24, IR32, IR35 and IR38 etc. roaming tests with assigned operators
  3. Provide technical support and coordination for Digicel territories to ensure the resolution of all roaming issues
  4. Maintain personal test records; test status
  5. Update inventory of SIM cards received from SIM Coordinator
  6. Update inventory of test phones received
  7. Update Office data changes as per procedure
  8. Liaise with Group Technical Roaming Team to complete service opening

 

  1. TADIG Testing and Administration
    1. Perform TADIG validation on all roaming tests
    2. Coordinate with Roaming Billing to sign off on all validations

 

 

Academic qualifications and experience required for job:

 

  • Associate degree/diploma in a Technical discipline

 

The following would be a plus:

  • Knowledge of Mobile technologies and call flows
  • Experience in user acceptance testing
  • Initiative to improve pro-actively the processes and procedures continuously

 

Functional Skills:

 

  • Good communication skills; verbal and written
  • Good time management skills
  • Ability to work in a team and on Projects
  • Good problem solving skills
  • Good analytical skills

 

Internal/External contacts:
  • International Roaming Partners
  • Support teams; Local Markets, Roamtech
  • Group Roaming Billing
  • International Switching
  • Roaming Coordination

 

Authority: (those task in which there is total control and autonomy in execution – e.g. approving vouchers, signing cheques, delegating task.) Please state limits where possible.

 

  • Not Applicable

Working Condition: (e.g. dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.

 

 

Key Performance Indicators:

 

  • Number of Roaming tests completed
  • Response and follow up time on tickets

 

 

DISCLAIMER:

 

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


Job Segment: Technical Support, Testing, Technology

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