SIM-to-Go Executive | Contract

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Profile: SIM-to-Go Executive - Contractor

Primary objective of the job: 

• Digicel is seeking a highly organized and detail-oriented SIM-to-Go Executive to support the operational execution, financial control, and compliance management of the SIM-to-Go distribution program.
• This role is responsible for SIM distribution, inventory control, distributor onboarding, sales reconciliation, and lodgment management, ensuring full accountability of SIM assets from issuance through activation and revenue lodgment.
• The position plays a critical role in preventing SIM stockouts, minimizing variances, and safeguarding company revenue through strong controls and accurate reporting.
   

Main Duties and Responsibilities:

SIM Distribution & Inventory Management

• Distribute SIM cards to the sales team and distributors in line with approved allocations.
• Prepare, manage, and issue SIM reorders to ensure uninterrupted availability and prevent stockouts.
• Request SIM stock from the Distribution and Logistics team and monitor fulfillment.
• Maintain accurate, real-time SIM inventory records, including issued, returned, and remaining stock.
• Document all SIM distribution, allocations, and movements.
• Track SIM returns and reconcile returned stock against issued quantities.

System Administration & Activation Tracking

• Create and manage SIM-to-Go distributors on the SIM-to-Go platform.
• Allocate SIM ranges in the system strictly according to physical SIMs issued.
• Track SIM activations and customer registrations to validate sales performance and usage.
• Maintain an up-to-date distributor listing and SIM sales register.

Contract Management & Distributor Onboarding

• Submit all SIM-to-Go merchant and distributor contracts via DocuSign to the CEO for approval.
• Issue welcome emails to approved distributors with fully executed contracts.
• Maintain secure digital records of signed agreements and onboarding documentation.

Financial Reconciliation & Lodgment Control

• Collect lodgments for SIM-to-Go sales from distributors and sales team.
• Update and maintain weekly reconciliation documents for SIMs issued versus SIMs sold.
• Audit SIM issuance against sales and activations to identify and resolve variances.
• Investigate discrepancies and follow up on outstanding balances or missing lodgments.
• Deposit all collected lodgments into the company bank account in accordance with finance procedures.
• Ensure accurate financial reporting and timely submission to the Head of Operations.

Reporting & Compliance

• Prepare weekly reports on: SIM inventory levels
• Sales and activation performance
• Lodgments received and outstanding
• Variances and compliance issues
• Support audits and compliance checks related to SIM distribution, contracts, and revenue.
• Escalate risks related to SIM loss, revenue leakage, or distributor non-compliance.

Academic Qualifications and Experience Required:

• Minimum of 8 CSEC subjects, including Mathematics, English Language, and Accounts

• Strong numerical, analytical, and reconciliation skills
• Proficiency in Microsoft Excel and Word
• High attention to detail and strong documentation discipline
• Proven integrity and ability to manage cash and inventory responsibly
• Ability to work independently and meet strict deadlines

Functional Skills:

• Inventory management or stock control
• Cash handling, lodgments, or financial reconciliation
• Retail or distribution channel support