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Sales Administration Agent

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Date: Nov 23, 2022

Location: Kingston, JM

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


Job Profile: Sales Support Executive


Primary Objective:

  • To offer extensive support to the Direct Sales Team by effectively managing the daily administrative functions to support the sales process and service delivery.
  • To create and implement standard operating procedures surrounding the reporting and operations processes that supports the Direct Sales Team meeting its objectives while adhering to best practices.


Main Duties and Responsible:



  • Prepare daily reports of sales activities conducted by the Direct Sales Team- KNCAPS, Reported Sales etc. Accurately collate sales details to be submitted to Sales Management Team.
  • Create reports to track performance of Direct Sales Team.
  • Conduct monthly – quarterly audits of all sales tools, receipts and peripherals. Maintain stock levels of collaterals.
  • Maintain database of all assigned equipment.
  • Work closely with the FTTH Team Leaders to provide all required reports on time.
  • Request and manage team collateral required by the Direct Sales Team.
  • Create process flow documents that exhibit best business practices to enhance efficiency of the Direct Sales Team.  Make recommendations for process implementation and improvement where necessary.
  • Report immediately to the Sales Management Team any malpractices or events that have or may lead to the company, its staff or its customers becoming disrepute.
  • Garner extensive knowledge of all support software used to facilitate backend processing and data capture.  Will be responsible for training Sales Team and other key personnel on the use of said software.
  • Reporting on insights obtained, which might be utilized to inform business strategies.
  • Creating and updating data sets that evolve in tandem with our business's needs.
  • Create, plan, develop and assist with the execution of incentive plans
  • Liaise with external vendors and walk through payments for vendor purchases
  • Adhoc duties



 Academic qualifications and experience required:



  • Five (5) CXC or GCE Subjects (inclusive of English and Mathematics or an equivalent numeric qualification).
  • At least six (6) months working experience in a Customer Service Environment.
  • Knowledge of Microsoft applications; Word, PowerPoint, Office Outlook, and Excel




Job Segment: Direct Sales, Sales Support, TV, Database, Sales, Creative, Technology