Sales Operation Manager (Western)

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job Title: Sales Operation Manager (Western)

Primary objective of the job:

• The Sales Operations Manager is responsible for supporting the sales team by optimizing sales processes, systems, and strategies.
• This role ensures the efficient operation of the Digicel+ Montego Bay Sales Operation by analyzing data, managing performance metrics, forecasting, and driving process improvements.
• The Sales Operations Manager will collaborate with other departments, ensuring sales teams are equipped with the tools, resources, and support needed to succeed.

Main Duties and Responsibilities:

• Sales Performance Analysis:

• • Monitor and report on key sales metrics, including revenue, conversion rates, and customer acquisition costs.
  • Provide regular performance reports and analysis to sales leadership to support decision-making.
  • Identify trends and areas for improvement based on data and feedback.

• Sales Process Optimization:
  • Streamline and implement efficient sales processes to maximize productivity and ensure sales teams operate smoothly.
  • Maintain and improve CRM systems, ensuring all sales data is accurately captured and easily accessible.

• Sales Forecasting and Reporting:
  • Collaborate with the sales team to create accurate sales forecasts and set targets.
  • Track progress toward sales goals and ensure alignment with overall business objectives.

• Collaboration with Cross-functional Teams:
  • Work closely with marketing, finance, and product teams to ensure the sales department has the necessary support and resources.
  • Communicate sales strategies and feedback across the organization to improve product offerings and sales approaches.

Support for Sales Team:

• Provide administrative support to the Montego Bay sales team such as equipment auditing.
• Act as the go-to person for sales-related issues, ensuring quick resolution and minimal disruption.

Academic qualifications and experience required for job:

• Bachelor’s degree in business, Management or related field (or equivalent experience).
• Proven experience in sales operations, sales support, or a related field.
• Experience with CRM systems and sales analytics tools.
• Familiarity with sales performance metrics and reporting.

Functional Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).
• Experience working in a fast-paced, high-growth environment.
• Knowledge of data visualization tools (e.g. Power BI) is a plus.