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Sales Operations Executive

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Date: Oct 8, 2021

Location: Kingston, JM, WI

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.

Job Profile: Sales Operations Executive

Primary objective of the job: 

  • To support the streamlining and management of NPS, system uptime, customer service levels and overall store performance for Sales & Distribution and consumer channels to achieve operational efficiency in stores.

Main Duties and Responsibilities:


  • Provide excellent in-store experience through the implementation and execution of business processes
  • Maintain accurate and current records
  • Ensure dealer stores comply with Digicel’s usage of its systems and tools
  • Resolve store issues affecting performance and where necessary escalate issues to the relevant teams
  • Responsible for efficient internal operations of the department by ensuring effective processes and procedures are maintained to support the achievement of the department’s objectives
  • Monitoring department’s KPIs and recommending measures for improvement with focus on customer centricity
  • Visit stores to audit existing processes and use of systems, and implement corrective measures where necessary


Planning and Implementation of Operational Strategy (Consumer Sales Channel)

  • Review and improve existing policies and procedures in an effort to recommend/implement new ones for department and dealer store operations improvement
  • Coordinate the roll out and implementation of new products, processes, systems and tools to retail stores
  • Organize projects as required for improving efficiency and bring to completion


Proper functionality of the Point of Sales System (Sales Channels)

  • Manage POS
  • Test new products, service and price changes for deployment
  • Accurately document requirements for development
  • Act as liaison between dealers and POS vendor for resolution within KPIs



  • Prepare ad-hoc reports and management reporting as may be required


Academic qualifications and experience required:

  • BSc. or Diploma in Management Studies, Business Studies or in a related field
  • Experience in process flow and operations management required
  • Certification in Project Management would be an asset


This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Job Segment: Operations Manager, Sales Management, Sales Operations, Operations, Sales