Service Delivery Agent

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Date: Jan 14, 2026

Location: Kingston, JM, WI

Company: Digicel

Job Profile: Service Delivery Agent

 

Primary Objective:

 

  • To process all service requests using information from various sources, ensuring accuracy and completion.
  • Accurately process service applications for all DIGICEL H&E customers and make any updates/changes, discounts, costs, to customer records when required on the related systems, e.g. TCRM.
  • Provide support to internal support teams as it relates to customer queries and service requests within given guidelines

 

 

Main Duties and Responsible:

 

 

  • Ensure accurate and timely provisioning, maintenance and updates of all customer accounts
  • Action outstanding service requests for all DIGICEL customers that are submitted on POS/Remote Authorization via the Channel Partners
  • Contact customers to discuss/clarify request for services and manage email and fax requests by processing.
  • Answer and provide support to the Toll Free/Symposium telephone line for dealers and Dispatch Team as per agreed SLA
  • Liaise with Sales Representatives and Account Managers, to validate, assess and analyze service requests and where necessary make amendments to service requests.
  • Acknowledge receipt of orders by way of return call or email to customer/Account Manager.
  • Perform any other job related duties that may be required

 

 

 

 Academic qualifications and experience required:

 

  • Five (5) CXC or GCE Subjects (inclusive of English and Mathematics or an equivalent numeric qualification).
  • At least six (6) months working experience in a customer service environment.
  • Knowledge of Microsoft applications; Word, PowerPoint, Office Outlook, and Excel

 


Job Segment: Direct Sales, Sales

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