System and Application Analyst

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Main objectives of the job: 

• To ensure reliability and integrity of systems and data related to the Revenue Assurance and Fraud Management Systems and other solutions by operating along stipulated guidelines and best practices and escalating to the necessary internal and vendor teams as necessary
• Act as technical expert in implementing Revenue Assurance Controls per design requirements and specifications, ensuring that controls are robust and deployed based on agreed timelines to protect DIGICEL revenue and cost targets

Main Duties and Responsibilities:

• Provide first-level administration and troubleshooting support of Business Risk systems and software

• Ensure the timeliness and integrity of data ingested into Business Risks systems and proactively owning and resolving issues impacting same

• Per guidance and support from the Development Manager implement the reconciliation and risk roadmap ensuring delivery of controls per agreed schedule for existing products and ahead of launch for new products

• Adhere to Change Management process related to Business Risk systems and controls – ensuring prior approval is received prior to implementation and ensuring thorough pre and post implementation validation is done for all changes

• Create and update documentation of Business Risk controls and solutions, detailing rational for approach and any non-standard implementation

• Assess impact of network and system changes related to existing data sources/controls and ensuring that changes that impact same are analyzed and modifications made to mitigate any reconciliation issues or risk exposures

• To support group investigations into revenue loss or fraud incidents, ensuring the required data is available to support same

Academic Qualifications and Experience Required:

• BSc, BAA BA or equivalent education and/or experience
• Over 1 years of experience in at least one relevant software programming and control language, such as: Java/C++/ .NET /C#(C-Sharp) / Python / Shell Scripting

Functional Skills:

• Strong inter-personal skills
• Essential skills and competencies include a high level of numeric, analytical and presentation skills, the ability to liaise at various levels within IT, Technical and Commercial areas
• Knowledge of Microsoft SQL Server, Oracle Database PL/SQL, Microsoft Azure
• Experience in Requirements Analysis, System and Server Management
• Strong technical knowledge and understanding of telecom systems and networks, understanding of BSS platforms, such as billing, order management, CRM, and AR a plus

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.