Talent Development Manager

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

               Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Talent Manager will be responsible for developing, delivering, and evaluating training programs that equip our employees with the skills and knowledge they need to succeed.

Main Duties and Responsibilities:

•    Conduct training needs assessments to identify skill gaps and learning opportunities across the organization
•    Design and develop engaging training programs, using a variety of instructional methods (e.g., instructor-led training, eLearning, blended learning)
•    Deliver training programs to employees at all levels of the organization
•    Facilitate workshops and learning sessions
•    Develop and maintain training materials, including course outlines, presentations, and handouts
•    Evaluate the effectiveness of training programs and collect feedback from participants
•    Partner with subject matter experts (SMEs) to ensure the accuracy and relevance of training content
•    Manage Learning Management System (LMS) and keep training materials organized and accessible
•    Support compliance training initiatives
•    Contribute to the development and implementation of the overall L&D strategy
•    Partner with business leaders and HR to identify and develop high-potential talent
•    Develop Individual Development Plans (IDPs) for participants, aligned with market needs and the 70:20:10 learning model (experience, exposure, education)
•    Coordinate and oversee the Internship Programmes and other talent development initiatives
•    Manage training budget
•    Ensure compliance with all local legislative requirements
•    Collaborate with Talent Acquisition to attract top talent for our programs
•    Stay up to date on the latest trends and technologies in talent development and share insights with the team

Academic Qualifications and Experience Required:

•    Bachelor's degree in Instructional Design, Human Resources Development, or a related field
•    Experience of working with a Lead Brand Mobile Operator or leading online service provider
•    Base knowledge of talent development methodologies

Functional Skills:

•    Minimum of 5 years of experience in learning and development or instructional design
•    Experience with developing and delivering training programs for a variety of audiences
•    Strong instructional design skills
•    Excellent communication, presentation, and facilitation skills. (Develops open, effective communication practices across the organization to improve individual and business achievement and performance. Seeks input from key stakeholders)
•    Ability to create engaging and interactive learning experiences
•    Proficient in adult learning principles
•    Experience with learning management systems (LMS) a plus
•    Strong analytical and problem-solving skills
•    Ability to work independently and as part of a team
•    Excellent project management skills
•    Passion for learning and development
•    Conceptualizes and articulates meaningful outcomes and deliverables. Knows when to communicate project issues and progress
•    Incorporates research into planning decisions
•    Measurement and Evaluation - Knowledge of measurement and evaluation methodology and 
ability to design systems to measure the impact of tools, processes, and programmes on people and business performance

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.