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Technical Solution Architect

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Date: Jan 6, 2022

Location: Kingston, JM, WI

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.

Job Title: Technical Solution Architect 



Primary objective of the job:

  • Responsible for the full technical product delivery lifecycle and work with the business to clear define/understand technical requirements.
  • Working across technologies and platforms, they architect solutions that meet these requirements.
  • Working with internal resources and external partners they oversee the implementation of the solution and QA of the solution.
  • Responsible for leading the timely and proper rollout of new products to any of the Digicel business units.
  • The role provides deep technical expertise of concepts and technologies surrounding software development, software technologies, telecoms concepts and technologies.
  • It is a hands-on role, the architect will need to analyze and develop technical and conceptual designs of how custom software solutions can be implemented.


Main Duties and Responsibilities:

  • Using best practice and common SW approaches to architect, design and conceptualize software designs and approaches to meet requirements
  • Thinking strategically to make critical design and investment decisions around technical solutions and platforms.
  • Organize and Prioritize development and activities to meet the requirements of the business and the markets
  • Ensure specifications and product requirements meet group/local markets needs
  • Leading a team or individually manage all aspects of the technical rollout project for all new Digicel products and services.
  • Work closely with the team to Investigate & Analyze & Troubleshoot reported issues – providing workarounds if possible
  • Coordinate with external parties to fix issues and defects as required
  • Coordinate and lead SW development efforts with 3rd parties and outsourced development partners – keep track of work streams, activities and issues surrounding multiple projects
  • Ensure quality is designed and engineered in to solutions
  • Ensure resources are made available for new product installation, setup and testing
  • When required, provide hands on support and assistance to achieve specific objectives
  • Using knowledge and deep understanding of existing solutions and system components to integrate and design solutions that minimize the level of custom SW development required
  • Provide support to local operation teams on the new delivered products as required
  • Provide support and guidance to Commercial teams in Group and Markets


Academic qualifications and experience:


  • IT/Computer Science degree or similar
  •  Information Modeling and Data Model Design
  • Experience of the software development lifecycle (Waterfall and Agile)
  •  Experience of working with Mobile Apps (Android, iOS)
  • Experience of working with Service Oriented Architectures (SOA)
  • Experience of working with Web technologies (Apache, Tomcat, J2EE)
  • Quality Assurance and Testing Experience a plus
  • Experience in developing large scale resilient transactional solutions
  • Demonstrated Object Oriented development and software design in an Enterprise Environment (J2EE)
  • Test Automation and Performance testing (jUnit, jMeter) a plus
  • Demonstrated Project Management or coordination an important plus
  • Experience in mobile telecom operator desired
  • OSS/BSS Platform experience


This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

Job Segment: Solution Architect, Telecom, Telecommunications, Developer, Computer Science, Technology