Technology Intern

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

As TAC Tier 1 Intern, you will provide first level support to Digicel’s Business Solutions customers across all product lines including but not limited to: Internet / Data / Voice, Cloud Telephony / Backup / Computing, IP PBX.  

Main Duties and Responsibilities:

• Monitor the network and other related platform to proactively identify issues, resolve same and or escalate if needed 
• Monitor a customer facing ticketing tool to resolve tickets submitted maintaining established Service Level Agreement (SLA)
• Inform the business, stakeholders and peers about network performance and service availability by way of an establish means of communication   
• Perform surveillance and proactive maintenance to prevent undue service outages  
• Inform the business, stakeholders and peers about network performance and service availability by way of an establish means of communication 
• Manage communication with Business Solutions customers, via email and/or phone calls, as the first point of contact 
• Maintaining accurate customer data in Solarwinds, BMC Helix and shared documents comprising a customer database  

Academic Qualifications and Experience Required:

• Diploma/Degree in Computer Science or related field 
• Cisco CCNA certification or equivalent  

Functional Skills:

• Functional operations, maintenance of Video and VoIP technologies  
• Installation and configuration of Cisco Devices is an asset  
• Knowledge of Voice over IP protocols such as SIP  
• Must be proficient in Microsoft Office 
• Excellent written and verbal communication skills   
• Must be a team player   

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.