Telesales Agent - Mobile

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Telesales Agent - Mobile 

Primary objective of the job:

• To maximize sales, revenue, and customer growth opportunities via outbound calls, through the signing up of new customers and upselling to existing.

Main Duties and Responsibilities:

• Sales Experience:
  • Possess solid experience in sales, preferably with calling leads.
  • Drive sales performance in a goal orientated environment and be motivated to meet daily, weekly and monthly targets.
  • Assist by proactively contacting potential and existing customers to promote our suite of Postpaid products.
  • Upsell existing prepaid customers with additional services that will enhance their experience on the Digicel network.
• Customer Management:
  • Building a rapport with customers professionally according to company standards and fostering long-term relationships.
  • Anticipating future need for assistance and providing for customers’ unspoken need.
  • Escalate problems according to the query resolution procedure dictated by the Customer Care Centre
  • Modify/adjust postpaid plan selection as per customers’ request.
  • Detailing each customer’s request/application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
  • Schedule and follow up customer’s order
  • Assist customers with the completion of the Postpaid Activation process

Academic qualifications and experience required for job:

• 5 CXC or GCE O’ Levels (Grade I, II, III) or CAPE (Grade I, II, III, IV, V) including English Language and Mathematics.
• Minimum 6 months of sales experience

Functional Skills:

• Excellent oral and written communication skills
• Excellent interpersonal skills
• Excellent sales techniques
• Time management skills
• Ability to work well under pressure
• Adaptable to a fast paced environment
• Results/Target Driven