Telesales Agent
Apply now »Date: May 25, 2023
Location: Kingston, JM, WI
Company: Digicel
Primary objective of the job:
- To maximize sales, revenue and subscriber growth opportunities via outbound calls, through the signing up of new customers and upselling to existing. Number of persons managed/supervised and their positions
Main Duties and Responsibilities:
- Signup customers:
- Position the value of Digicel + and LTE to new customers in order for them to apply for service.
- Upsell existing customers with additional product and services that will enhance their experience on Digicel + and LTE to improve retention.
- Escalate problems according to the query resolution procedure dictated by the Customer Care Centre
- Add value to each customers’ experience:
- Retain or re-establish relationships with customers by rapport building
- Anticipating future need for assistance and providing for customers’ unspoken need
- Adjustments:
- Modify/adjust packages as per customers’ request.
- Assist the process for installs, reconnections, change of services, trouble calls and special request orders into system.
- Documentation of customer request:
- Detailing each customer’s request / application for service ensuring that application process is seamless and in keeping with the Service Level Agreement.
- Schedule and follow up customer’s order
Academic qualifications and experience required for job:
- Minimum of eight (8) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), five (5) CAPE Units or an Associate Degree in IT, Computer Science or equivalent qualification
- Certification in Customer Service or a related discipline is an asset
- Certification in Sales At least six (6) months extensive sales experience in ICT, Telecoms or BPO
Job Segment:
Telecom, Telecommunications, Computer Science, BPO, Technology, Customer Service, Operations