Telesales Executive - St. James

Primary objective of the job: 

• To execute outbound calls (as per assigned script) in order to:
• Introduce new products/promotional offers in order to upsell/retain SMB customers
• Contact all customer leads assigned to them by assigned Desk Based Business Account Manager and Business Solutions Operations team
• Ensure to qualify all the assigned sales leads so as to upsell and provide the best solutions and services to meet the customer needs
• Achievement of sales target as agreed by Head of Business Sales
• Ensure to communicate all Retain and Manage queries to their assigned Desk Based BAM to follow through

Reporting

Update Salesforce.com with activities including:

• Logging of meetings, opportunities and follow all established processes

Main Duties and Responsibilities:

• Conduct outbound call campaigns
• Effectively up-sell and cross-sell through the use of rapport building, probing needs and suggested solutions for customers
• Conduct calls to customers for any promotional campaign our campaign requiring contact with the customer
• Escalate customer issues to relevant team and liaise as necessary to reduce customer issues
• Provide feedback from customers on issues experienced which may result in churn using templates set out by Team Leader
• Update and maintain customer/prospect contact details in Salesforce.com

Academic Qualifications and Experience Required:

• 5 CXC or GCE O’ Levels (Grade I, II) or CAPE (Grade I, II, III) including English Language and Mathematics or a quantitative subject.
• Minimum 2 years’ experience in a competitive customer service oriented environment
• Formal computer training
• Minimum 1 year sales experience, with demonstrated success is an asset

Functional Skills:

• Excellent sales and negotiations skills
• Excellent interpersonal skills
• Excellent time management skills and ability to multi-task
• Excellent communication skills (oral, listening and written)
• Excellent phone presence and etiquette
• Computer literate with excellent data entry skills
• Flexible and quick-thinking