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Test Manager - Shared Services Centre (One year contract)

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Date: Nov 13, 2021

Location: Kingston, JM, WI

Company: Digicel

About Digicel


As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of eight (8) apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit www.digicelgroup.com for more.


  Test Manager - Shared Services Centre


Primary objective of the job: 

This role supports readiness for Powered go-live by managing test activities  for both technical and Shared Services Centre.


Main Duties and Responsibilities:


Planning & Design phase


  • Works with functional teams to localize existing test strategy / plans / scenarios / scripts for a given set of deployment markets
  • Communicates to the wider project team requirements as regards testing
  • Identifies parties required to be involved in testing and works to engage them in the testing phases
  • Supports any activities relating to testing tools setup, configuration and training
  • Ensures availability of resource for execution testing including specifically user acceptance testing


Build phase


  • Works with functional teams to update test cases for end-to-end testing
  • Refines criteria for test acceptance (based on any local requirements)
  • Provides input to go / no-go checklists with respect to solution testing
  • Co-ordinates preparation and execution of testing to plan
  • Ensure test preparation complete


Testing phase


  • Leads UK participation in all test phases (unit / integration / E2E / UAT etc.)
  • Working with data team ensures business testing includes relevant “real” market data
  • With the core test team monitors and captures test issues (defects) and helps drive resolution
  • Monitor testing progress providing regular update to project teams
  • Review test deliverables against quality measures and acceptance criteria
  • Coordinate internal quality review of testing deliverables (quality gates)
  • Quality assurance on completed testing
  • Ensures functional and business teams engage and participate as required in UAT scenario execution and leads formal approval of UAT activities
  • As required manages local 3rd party involvement in test phases (e.g. banking partners)
  • Ensures availability of local test environments
  • As required manages regression test activities (preparation and execution)
  • Ensures effective engagement of process teams and business staff


Deployment phase


  • Supports the resolution of issues identified through deployment
  • Supports Solution Deployment team in go-live readiness preparation


Support phase


  • Supports Post go-live Support team with post go-live review activities


Academic qualifications and experience required:


  • Workday Finance experience
  • Experience of Caribbean / Pacific markets
  • Bachelor Degree in Finance or any related field 





This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.

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