Training Executive

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.

Job Title: Training Executive

Primary Objective of the Job

• Provide leadership in developing, executing, and improving training needs of the internal and external team.
• To support the overall training on systems and processes to ensure learner compliance with all training practices as mandated by the Consumer Operations Team.

Main Duties and Responsibilities:

• Ensure effective and on-going training of sales channel, evaluate, record individual and team performance and make appropriate developmental recommendations.
• Monitor training performance on LMS Tool.
• Monitor stores delivery of superior levels of Service to Customers through ongoing training targeted through audit results.
• Oversee training roll out and implementation for new products, processes, system, and tools for the Consumer Channel
• Source and design training content through computer aided designing (Microsoft PowerPoint presentation) for approval to improve customer service levels, product knowledge and attitude of Consumer Sales Channels.
• Presentation & knowledge transfer (one-to-one and group) skills.
• Prepare all training communication and send course announcements.
• Ability to carry out TNA (Training Needs Analysis).
• To keep up to date records (Basic Accounts Statement) for the Training Unit budget.
• To follow up and give advisor (s) support on answers to questions given during or after training.
• Able to manage multiple priorities simultaneously, at various stages.
• Self-motivated, can use initiative and work independently.

Academic qualifications and experience required for job:

• Bachelor’s degree in education, communications, and business management.
• Experience in Training is a plus.
• At least 2+years’ experience as a trainer or a similar support role.
• Extensive experience in designing and delivering training in a fast-paced environment.
• Proficiency in MS Office and e-Learning platforms

Functional Skills

• Outstanding organizational, time management and detail-oriented skills
• Leadership ability
• Strong Analytical and Problem-Solving Skills
• Ability to work efficiently under pressure.
• Excellent Interpersonal and communication skills
• Computer skills