Travel Executive

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region. Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values - Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective of the job: 

The Travel Executive is responsible for the end-to-end coordination and management of business travel arrangements for Digicel Group employees across all markets. The role ensures efficient, compliant, and cost-effective booking and support of flights, accommodation, ground transportation, and travel-related services, while providing a high level of service to traveling staff.

The position operates as part of a small shared-services team, working closely with internal stakeholders and approved travel service providers to support Digicel’s operational and commercial travel needs.

Main Duties and Responsibilities:

• Ensure timely, accurate, and compliant booking of business travel for Digicel staff across all markets
• Provide proactive travel support to mitigate disruptions and ensure traveller safety and continuity of operations
• Support back-office reconciliation and reporting of travel-related expenditures
• Contribute to continuous improvement and cost-saving initiatives within the Group travel program
• Fulfil and oversee all business travel arrangements across Digicel markets, including flights, accommodation, car rentals, and ground transport
• Manage end-to-end booking requests for Digicel employees in accordance with approved travel policies and procedures
• Provide support to traveling employees, including outside normal business hours, weekends, and public holidays when required
• Monitor passenger itineraries, airline queues, and travel alerts to proactively mitigate travel disruptions, delays, or cancellations
• Enforce Digicel’s Travel Policy to optimize cost savings and ensure consistent compliance across all markets
• Monitor fare availability and system inventories to secure lower fares and obtain seats on high-demand or fully booked flights where possible
• Identify and manage policy violations, escalating recurring or material breaches where necessary
• Compile and reconcile travel credit-card charges to support back-office reconciliation and reporting
• Maintain accurate travel records, documentation, and booking confirmations for audit and compliance purposes
• Liaise with Procurement, Finance, HR, and business stakeholders to support operational travel needs and resolve issues efficiently
• Support initiatives to improve travel processes, service delivery, and traveller experience
• Provide reports on agreed cadence to management to demonstrate spend to date, spend per airline, frequent travellers and any other travel related metrics
• Perform any other reasonable duties as required to support Digicel Group business needs

Qualifications and Experience Required:

• Minimum 3–5 years’ experience in a corporate travel, travel agency, or shared-services travel role
• Minimum 3–5 years’ hands-on experience using the Sabre Global Distribution System (GDS) for travel bookings, ticketing support, PNR (Passenger Name Record) management, itinerary changes, and traveller support
• Formal Education – Bachelors degree considered an asset
• IATA certification or practical IATA-related ticketing experience, including fare rules, refunds, reissues, and airline booking compliance, would be considered an asset
• Strong working knowledge of airline, hotel, and travel booking systems
• Experience supporting multi-market or regional travel operations is an advantage
• Familiarity with corporate travel policies, fare rules, and cost-control mechanisms
• Experience supporting after-hours or on-call travel assistance is desirable

Functional Skills:

• Strong organizational and time-management skills with the ability to manage high volumes of bookings
• Excellent customer service orientation with the ability to support travellers under time-sensitive and high-pressure situations
• High attention to detail, particularly in bookings, itineraries, and financial reconciliation
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office and travel booking platforms

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.