Business Solutions Executive

JOB TITLE: Business Solutions Sales Executive

DEPARTMENT:  Business Solutions

Primary objective of the job:

The successful candidate will be accountable for the fulfilment of a Corporate Mobile & ICT revenue target. The candidate will have as a priority function, the growth of Corporate Mobile market share in Business Solutions.

Being a key member of the team, your role is to execute sales strategies in order to explore business opportunities and maximize sales prospects. You will also establish and maintain excellent relationships with potential and existing customers as well as to provide world-class customer service to strengthen customer loyalty and market penetration. 

The Business Solutions Sales Executive will be a confident and driven self-starter who acts as a team player in all interactions; provides a high level of customer service at all times, projects and maintains a positive image with those contacted in the course of their work & develops and maintains collaborative and respectful working relationships with team members and customers. Targets must be achieved at all times, failure to achieve against set targets and objectives may result in position review up to and including dismissal. 

Main Duties and responsibilities:

• Management of customer accounts including ensuring contracts remain up-to date.
• Retention activities and, customer engagements for upgrades etc.
• Corporate Achieve specific Corporate Mobile & ICT revenue targets.
• Deliver 1 competitive Corporate Mobile Winback per Quarter.
• Develop additional business from existing accounts through upselling and cross-selling.
• Ensure effective coverage of all identified accounts, spend time in face to face activities with key decision makers and influencers within the defined and target customer base, an average of 10 face to face customer visits per week is expected.
• Promote the Digicel Business ‘brand’ by exceeding customer expectations and ensuring high levels of customer satisfaction in the sales experience; maximizing solution sales and customer retention.
• Ensure all forecasting and pipeline management is accurate and reflects the reality of the opportunities open within your customer base.
• Responsible for the administration and accuracy of information in Sales Force for the Sales team
• Understand the customers’ key business drivers and strategic requirements and align our ICT solutions and offerings to provide maximum value to the client.
• Ensure you liaise and collaborate with the pre-sales technical team to ensure that the solutions developed meet and exceed your customers’ expectations
• Ensure all customer contact information is gathered and accurately inputted into customer database.
• Ensure your product knowledge on both existing and planned new products is to the required standards to support your customers both directly and through other sales team functions.
• As may be required from time to time cover and maintain Sales revenues into all accounts in absence of other team’s members.
• Undertake action and account plans for customers/propositions in line with sales/marketing strategies.
• Maintain regular and focused contact with members of the virtual team including business development, Pre-Sales, Sales Operations and Customer Support teams.
• Conduct ongoing needs analysis of the customers’ current and future ICT requirements to establish selling opportunities.  This will include identification of potential new technology introductions.
• Document all customer visit details, via (but not limited to); your Outlook calendar, salesforce, relevant forms and activity logs.
• Assist with debt collection activities including providing customer statements, reconciling accounts and collection of payments.
• Complete any other duties as required by the Head of Business Solutions commensurate with the role.
• Participate in company events as assigned including trade shows and other events.
• Perform any other duties related to the job as assigned by the HOD. 

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

Academic qualifications and experience required for job:

Qualifications:

• A first Degree in Business Management or related field (Preferred).
• 3 years experience in sales - Corporate Sales.
• Training/Certificate in Sales.
• Proven track record in achieving Sales targets, selling B2B.
• Solid understanding of mobile technology and developments.
• Demonstrated ability to handle multiple assignments and adapt to changing priorities on own initiative.
• Knowledge of Microsoft Office Suite.
• Valid B-class driver’s licence.

Functional Skills:

• Good time management skills.
• Excellent interpersonal skills
• Excellent oral and written communications skills
• Business acumen