Business Account Manager - Bonaire

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Primary objective of the job: 
The Business Account Manager - Bonaire is accountable for the end to end management and life cycle of all business / Corporate accounts. The primary role is to grow our existing base through promotion and sales of corporate mobile and ICT business solution services as well as the effective account management including managing of aged debt. Finding new business is a critical part to the role of Account manager through networking and building a pipeline of new opportunities.

Main Duties and Responsibilities:

• Responsible for maintaining a strong relationship with (potential) business clients that drive demand into Sales and for ensuring an up to date roadmap of demand is maintained to allow planning and alignment of priorities and resources in Sales and Service channels
• Responsible for managing the end to end billing cycle and dealing with under agreed contractual SLA's any queries the account may have
• Accountable for managing the handset allocation funds as well as effectively communicating with the customer through the agreed lines of communication
• Responsible for debt management ; 90 days debtors are to be kept to a minimum and where necessary, ensuring that agreed payment plans are put in place and enforce
• Conduct regular account reviews, quarterly at a minimum or monthly if the size of the account dictates
• Document all customer meetings in Sales Force ensuring that actions, owners and timelines are noted and tracked
• Required to influence the shape and scope of programs to ensure they create outcomes which are aligned with the Sales & Service goals and strategy
• Employ strong relationship management skills as well as robust project/program planning, governance, tools and techniques to ensure all risks, issues and dependencies are managed and impacted stakeholders are always appropriately engaged through clear engagement and communication strategies
• Take the lead on all change demands from assigned accounts, influencing the scope, outcomes, planning and delivery of change programs and initiatives to lead the business in any integration
• Liaise with wider delivery teams beyond Sales and Service, ensuring they are aware of and focused on the strategic goals of the directorate and that the wider teams in Sales and Service are engaged through effective communications and timely engagement of Sales & Service subject matter experts
• Build strong and credible relationships with key stakeholders, owners and sponsors across Sales & Services directorate and wider business, influencing and being personally accountable for communicating progress and driving action to ensure achievement of deliverables and business benefits
• Required to maintain and improve an excellent segment, commercial and channel knowledge across S&S, owning and managing cross channel alignment meetings, ensuring proposition and category alignment is maintained and dependencies are identified and managed
• Any other duties as assigned by the Business Account Lead, regional Account Lead and the local General Manager

Academic Qualifications and Experience Required:

• Minimum 2-3 years B2B or B2C direct sales & field based account management experience
• Ideally, a first degree in Management / Marketing / Sales or equivalent qualifications
• A Diploma in Management Studies or equivalent or management training incorporating the management of Human Resources and the concepts of Managerial Accounting and Budgetary Analysis
• Knowledge of functions & operations of the Telecommunications industry
• Knowledge of the mobile, wireless, fixed voice & data products & service offerings
• Working knowledge of CRM & contact management systems, e.g. Salesforce.com
• Experience of managing, forecasting and reporting sales pipeline
• Proven track record in B2B & Business Solutions Sales
• Experience in understanding and positioning Business Solutions to the Corporate market
• Excellent analytical and organizational skills
• Ability to assist in the design of networks, services, systems architecture, systems as well as the development and integration of overall solutions
• Experience of selling telecoms products and services (namely GSM, 3G, DSL, DIA, IP, PBX, VoIP, M2M services, Security services)
• Become and expert BAM in at least one ICT/Business product and service so that you can assist customers and colleagues to better understand and sell this product

Functional Skills:

• Ability to assist in the design of networks, services, systems architecture, systems as well as the development and integration of overall solutions
• Strong commercial awareness and a proven track record in defining and scoping business requirements and ensuring benefit tracking mechanisms are in place
• Ability to think strategically and align delivery activity to channel priorities and goals
• Strong leadership and influencing skills, including communication to senior stakeholders and business clients on all levels
• Excellent relationship management skills and the ability to negotiate and build effective relationships

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.