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Direct Sales Team Lead - Kingston

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Date: Mar 8, 2023

Location: Mandeville, JM, 94103

Company: Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.


Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.


Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.


With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.


Visit for more.


Title: Direct Sales Team Leader


  • The objective of the role is to identify and pursue sales opportunities for the FTTH Product Portfolio.
  • Drive revenue generation initiatives through the strategic alignment resources to achieve business objectives.


Main Duties and Responsibilities:

Strategic Profile:

  • Lead sales team in consistently following the sales methodology and best practices.
  • Create strategic partnerships with organizations, agencies and institutions across the island which will assist in the further promotion and reselling of the Digicel + Service.
  • Driving the professional development of Sales staff (direct reports), including mentorship, training, and performance evaluation.
  • Effectively execute presentation on Digicel + services and offerings at board meetings, conferences and other specialized events.
  • Full compliance with the use of prescribed CRM tools for optimal business intelligence.
  • Liaise with critical departments such as Customer Care, Marketing and Technical Support in ensuring that clients uptime is maintained at optimal levels in accordance with companies S.L.A agreements. 
  • Prepare timely sales forecasts and prepare a management level report for revenue projection for the current month, quarter and year. Collect and communicate marketing requirements and competitive data, including pricing, feature needs and value proposition strategies to product stakeholders and senior management.
  • Team Supervision:
  • Provide effective leadership for assigned Direct Sales Agents.  Create and execute sales strategies geared at achieving to ach set targets keeping with the outlined business strategy.
  • Supervise the process flow associated with service delivery from point of customer prospecting through to billing 
  • Assist with the creation and implementation of employee recognition programmes and
  • initiatives specifically designed to assist the department in achieving its set targets and objectives


Academic qualifications:

  • Minimum of six(6) CXC (Caribbean Examination Council) CSEC subjects inclusive of English Language and a numerical subject (Accounts, Mathematics or Physics), or four (4) CAPE Units, or an Associate Degree in IT, Computer Science or equivalent qualification
  • Minimum requirement of advanced computer skills
  • Over 5 years previous sales experience, with demonstrated success
  • Over 3 years previous experience in a customer service environment
  • Sound knowledge of the Internet


Functional Skills:

  • Excellent interpersonal skills
  • Excellent time management skills and ability to multi-task
  • Excellent communication skills (verbal/ written)
  • Flexible and quick-thinking
  • Must be customer oriented
  • Ability to rapidly learn new tools and understand customers’ environments

Job Segment: Direct Sales, Business Intelligence, Computer Science, Technical Support, Sales, Customer Service, Technology