PCCC Executive - St. James

Job Title: PCC Executive

Summary/Objectives:

• The successful individual will be primarily responsible for ensuring and maintaining customer satisfaction with specific corporate accounts. 

Main Duties and Responsibilities:

• Responding to calls received via the Corporate Care line (469-CORP) and owning customer’s query until resolution.
• Acknowledging and appropriately responding to email correspondences received from internal and external clients.
• Working closely with your respective Business Account Manager to provide optimal coverage of specific corporate accounts.

Academic Qualifications:

• Minimum five (5) CXC’s or GCE’s including English and Mathematics
• Corporate sales and telecoms experience is an asset

Functional Skills: 

• Excellent knowledge of  Digicel’s products and services
• Experience in Call Centre Programmes (e.g. Minsat & E-Care)
• Good decision making skills
• Excellent interpersonal and planning skills
• Ability to work on own initiative
• Excellent written & verbal communication skills
• Time management skills
• A keen eye for details
• Ability to work well under pressure