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Customer Care Agent, Corporate Care Executive and Inbound Agent

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Date: Feb 23, 2021

Location: Nabua, FJ

Company: Digicel

Date: 23 February 2021

Location: Nabua, Fiji Islands

Company: Digicel Fiji

 

We are seeking to hire highly motivated individuals for the following roles in our Customer Care Department:

 

  1. Customer Care Agent x 2 : As a Customer Care Agent, you will be expected to: -
  • Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
  • Promptly deal with Customer queries, complaints and requests with minimal escalation; via Email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
  • Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
  • Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.
  • Promptly deal with Customer queries, complaints and requests with minimal escalation
  1. Outbound Agent x 2:  As a Customer Care Agent, you will be expected to:
  • Deliver quality calls and meet set target daily and report back to line managers  (Job Knowledge and Call Quality)
  • To deliver prepared sales scripts to persuade potential & existing customers for either payment reminders or purchase a product
  • Obtain possible customer leads, information & follow up on initial contacts
  • To attend all QA/TL monthly reviews to enhance quality of calls, job knowledge on calls and effectively troubleshoot on all customer queries
  1. Corporate Care Executive x 1: As a Corporate Care Executive, you will be expected to: -
  • To provide first class Account Management and Support to Digicel’ s postpaid customers
  • Develop a clear understanding of the assigned customers’ business and its demands and work to achieve those demands
  • Communicate regularly with customers  and Update all Customer details in Sales force along with loading contracts in the system
  • Managing your customer’s requests and complaints and ensuring that tickets are logged in BMC and the issues resolved within SLA terms.
  • Ensure contract renewal of customers are done on a timely basis and ensure on boarding of all assigned postpaid customers are carried out.
  • Compile accurate and timely report for Management purpose.
  • Driving license is a requirement

 

Key competencies of the role are:

  • Vigilant
  • Customer centric
  • Drive for results
  • Follow through
  • Leadership

 

To be considered for this role you must have a Diploma in Business Administration and minimum 3 years’ experience in a similar role

 

Applicants must apply online via Digicel Website/Careers Page

 

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer


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