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Customer Care Agent

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Date: May 13, 2022

Location: Nabua, FJ

Company: Digicel

Date: 13 May 2022

Location:  Nabua

Company: Digicel Fiji

 

We are seeking to recruit highly motivated individuals for the Customer Care Agent roles in our Customer Care Department:

 

As the Customer Care Agent you will be expected to:

  • Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
  • Promptly deal with Customer queries, complaints and requests with minimal escalation; via Email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
  • Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
  • Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.
  • Promptly deal with Customer queries, complaints and requests with minimal escalation

 

To be considered for this role, you must have:-

  • Certificate or Diploma in Administration/Management or Front Office with minimum of 1 year experience in a customer services environment.
  • Must be Computer Literate
  • Good command of English (both written and oral)
  • Has a warm approachable manner
  • Excellent communication skills
  • At least 2 years’ experience in a Customer Service position.

 

Express your interest for the above roles via Digicel’s Careers Page @ https://www.digicelgroup.com/en.html, no later than 5pm Saturday 28 May 2022. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via emails will not be accepted. Should you have any queries, please direct this to Moushmi Bala via pacificrecruit@digicelgroup.com

 

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer


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