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IT Applications Support Engineer

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Date: Oct 6, 2022

Location: Nabua, FJ

Company: Digicel

 

Responsible for IT application support for the business support systems deployed by Digicel for 6 Pacific Markets.

 

Core Responsibilities:

  • Provide technical and end user support for Finance application like Great Plains, Oracle OEM/Hyperion, Workplace, Pay global and other Payroll Systems, SAP SuccessFactors, Teammate, Nomos One etc.
  • Assessing and validating business support systems designs/solutions in consideration of Digicel’s IT strategy and business objectives.
  • Custodian and maintainer of the roadmap and configuration management process for Digicel’ s business support systems.
  • Standardization of support operations for day to day support functions, release, change management and reconciliation across systems and revenue reporting environments.
  • Managing hands on trouble shooting for issues/faults affecting the application layer that have been escalated as persistent and/or causing significant disruption to the designate business.
  • Liaising and working with recommended suppliers/vendors as part of assessing new application technologies, releases/upgrades/new systems for Digicel. This may also involve negotiating with supplier/vendors as part of supporting the procurement process.
  • KPI reporting (e.g. release/changes, major issues, availability, etc.,) and Budget planning.
  • IT Security Improvement: Ensure all system have are configured as per the company security policy

 

Academic qualifications, experience and skills required for this role

  • First/Associate Degree or Diploma in IT /Computer Science or related field
  • At least 3 – 5 years IT experience working in a telecommunications or similar environment, preferably in the areas of applications systems evaluation, business analysis and business case development, applications development, testing, deployment, configuration management, and ongoing maintenance and technical support.


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