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IT Applications Support Engineer

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Date: Oct 6, 2022

Location: Nabua, FJ

Company: Digicel


Responsible for IT application support for the business support systems deployed by Digicel for 6 Pacific Markets.


Core Responsibilities:

  • Provide technical and end user support for Finance application like Great Plains, Oracle OEM/Hyperion, Workplace, Pay global and other Payroll Systems, SAP SuccessFactors, Teammate, Nomos One etc.
  • Assessing and validating business support systems designs/solutions in consideration of Digicel’s IT strategy and business objectives.
  • Custodian and maintainer of the roadmap and configuration management process for Digicel’ s business support systems.
  • Standardization of support operations for day to day support functions, release, change management and reconciliation across systems and revenue reporting environments.
  • Managing hands on trouble shooting for issues/faults affecting the application layer that have been escalated as persistent and/or causing significant disruption to the designate business.
  • Liaising and working with recommended suppliers/vendors as part of assessing new application technologies, releases/upgrades/new systems for Digicel. This may also involve negotiating with supplier/vendors as part of supporting the procurement process.
  • KPI reporting (e.g. release/changes, major issues, availability, etc.,) and Budget planning.
  • IT Security Improvement: Ensure all system have are configured as per the company security policy


Academic qualifications, experience and skills required for this role

  • First/Associate Degree or Diploma in IT /Computer Science or related field
  • At least 3 – 5 years IT experience working in a telecommunications or similar environment, preferably in the areas of applications systems evaluation, business analysis and business case development, applications development, testing, deployment, configuration management, and ongoing maintenance and technical support.

Job Segment: Telecom, Telecommunications, Application Developer, Change Management, Computer Science, Technology, Management