Store Team Leader

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fiber networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values—Diversity, Integrity, Growth, and Innovation—our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Visit www.digicelgroup.com for more.

Primary objective

To manage the sales executives and ensure the customer has a world class experience, while ensuring that Digicel policies, procedures (including reporting) and standards are appropriately adhered to.

Main Duties and Responsibilities

• Check the store each morning after it has been cleaned to ensure it is up to group standard and is maintained as this standard throughout the day (both inside and out)
• Ensure the store is up to date with the latest portfolio, promos and posters, which comply with Digicel guidelines at all times
• Prepare staff schedules to ensure the shop is always properly manned
• Supervise and train the sales executives as necessary, ensuring they carry out their role effectively and efficiently
• Review sales executives sales at end of day and reconcile cash with sales report and bill payments posted in E-care, reporting any cash/posting differences daily to retail manager and finance dept in writing (email)
• Control the stock.  Carrying out daily stock take and reporting any stock differences immediately to retail manager and finance dept in writing (email)
• Request any required adjustments to customers’ account, ensuring to follow up daily with other departments on any requests, queries or complaints
• Complete sales, stock and other type of requested report on a daily, weekly and monthly basis
• Other ad hoc tasks as assigned from time to time

Academic Qualifications and Experience required for position

• Typically 5+ years sales experience
• 2+ years supervisory/management experience 
• HAVO (Dutch senior high school) or equivalent degree (C&C – Level 1 or GCE – A Levels)
• Language Papiamento, Dutch and English a necessity (Spanish an advantage)
• Advantage: Telecoms or Computer Science certification

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.