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Community Specialist

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Date: Mar 29, 2021

Location: Panama City, PA

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

 

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

 

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

 

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

 

Visit www.digicelgroup.com for more.

 

Job Title: Community Specialist

 

 

Main Duties and Responsibilities:

  • Create and coordinate the content grid according to the communication needs, personality and tone of the brand brought to each social network that the brand has.
  • Build and administer the online community to promote the interaction of social networks in the different platforms. Support web site design to be aligned with brand communication, promotions, actions …
  • Work together with the designer / agency to create graphic and animated content for social networks and design the strategy for content in every platform, according to each platform nature & audiences.
  • Attend trends, interactions and constant relationship with Facebook, Instagram, Snapchat and Pinterest; you must be clear about the brand and commercial objectives to align the KPIs of the networks and generate traffic to the website. Be aware of what is at the top of consumer conversations in order to capture relevant messages to adapt the brand conversation with consumers.
  • Ability to connect easily and open conversations with others, with good listening. State your ideas clearly. Tolerate differences.
  • Solve by generating alerts when you discover problems in the framework of your daily tasks. Make decisions with partial data.
  • Support App´s implementations in the different platforms. Develop the relevant content to support apps actions, promotions, awareness
  • Be aware of the questions, comments, concerns of customers and consumers in different platforms. Answer with the right message according the brand personality.

 

Academic qualifications and experience required:

  • Bachelor of Marketing or similar
  • Agency management experience or previous working experience in an agency.
  • Advanced level of written and spoken English and Spanish.
  • Knowledge of design tools.
  • Knowledge of copywriting tools.
  • Google Analytics, Datorama, or other digital and media analytics reporting expertise
  • Strong project management and organizational skills.
  • Ability to work well under pressure and to tight deadlines.
  • Capable of understanding Digicel value and target customer benefits.
  • Experience translating business objectives into marketing strategy and campaign results.
  • A high-energy disposition combined with the ability to manage multiple initiatives, and a diverse group of team members and stakeholders.
  • Strong experience with digital marketing tools: Synthesio, Hootsuite, Social Baker, Trello, Etc.

 

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required.  Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.


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