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Digital Product Manager

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Date: Apr 8, 2021

Location: Panama City, PA

Company: Digicel

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

 

Through its world-class LTE and fibre networks, together with its suite of 8 apps spanning sports (SportsMax), music (D’Music), news (Loop), local radio and podcasts (GoLoud), TV streaming (PlayGo), enhanced messaging and marketplaces (BiP), cloud storage (Billo) and self-care (MyDigicel app), Digicel is the only operator in its markets that can deliver that.

 

Serving consumer and business customers in 32 markets in the Caribbean, Central America and Pacific, its investments of over US$7 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica, Papua New Guinea and Trinidad & Tobago have contributed to positive outcomes for over 3 million people to date.

 

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 7,000 employees worldwide work together to make that a powerful reality day in, day out.

 

Visit www.digicelgroup.com for more.

 

Job Title: Digital Product Manager

We are looking for a qualified Digital Product Manager to join our team. You will be responsible for the day-to-day management and smooth operation of various digital projects, including site launches, online tools, web applications and advertising campaigns.

For this position, we expect you to be a tech-savvy professional with an in-depth understanding of how technology can help us achieve our business goals. You should be methodical and have excellent time management skills. As a Digital product manager, you should also use your communication skills to collaborate effectively with various teams.

Ultimately, you should be able to manage and deliver our projects’ digital lifecycle within quality, time and budget requirements.

Responsibilities

  • Provide end-to-end project management
  • Scope project requirements and prepare budget
  • Develop a detailed project plan and monitor progress
  • Collaborate with internal teams to design, develop and implement digital initiatives
  • Deliver projects on time ensuring quality standards are met
  • Monitor and report on Google Analytics metrics
  • Highlight potential risks or malfunctions and act proactively to resolve issues
  • Seek opportunities for improvement and suggest new projects
  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Brainstorm new and creative growth strategies
  • Instrument conversion points and optimize user funnels
  • Collaborate with agencies and other vendor partners

 

Requirements

  • Proven work experience as a Digital Product Manager
  • Hands on experience with project management software, like MS Project, MS Teams & Jira.
  • Familiarity with Content Management systems and HTML/CSS
  • Understanding of SEO and Google Analytics
  • Excellent organization and time management skills
  • Communication Bilingual (Spanish/English) and team management skills
  • BSc in Computer Science, Digital Marketing or relevant field

Required competencies and behaviours:

Communications

Accountable for managing key Stakeholder expectations and communications

Accountable for Managing communications of key business and IT group information to their teams on a weekly basis

Relationships

Accountable for ensuring that key business relationships are identified, developed and regularly maintained proactively to support business performance and communications

Strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships at every touch point

Personal

Displays Energy and passion to achieve and exceed stretching objectives often delivering within tight timescales

Displays Strong relationship building, collaboration and influencing skills

Displays High personal integrity and strong leadership qualities

Displays Flexibility in approach to work and able to perform under pressure

Able to dynamically respond to both strategic and tactical operational management requirements

Able to deal with internal and external customers, including management & senior management

Strong critical thinking and data manipulation skills

Commercial awareness of the external environment and the ability to “think outside the box”

Displays high levels of self-awareness and emotional intelligence in all situations 


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