Consumer Sales & Services Senior Manager

Job Title

Consumer Sales & Services Manager

Department

Sales & Distribution 

Job Architecture

Manager

Reports to (position)

Commercial Director

Primary objectives

The primary objectives of this position are :

• To meet the sales objectives to support the financial objectives as set by group for Digicel Suriname.
• To identify (new) Business opportunities while supporting the total Commercial Objectives of the Company through excellent channel network relationships and excellent execution skills.
• To manage and maintain relationships between Digicel and authorized dealers and ensure maximized revenues.
• Ensure Customer Service and experience KPI’s are met while identifying improvement points in effort to maximize customer satisfaction.
• Maintain seamless end to end after sale service being best in class quality and service for but not limited to sold handsets and accessories.

Number of Persons managed/supervised

Total of 8 persons (direct)

Main Duties and Responsibilities (maximum of eight (8) Duties and Responsibilities)

• Increase Digicel position (market share) by developing a detailed sales plan and meet revenue growth objectives through acquisition.
• Develop and execute new promotions that will increase growth of revenue, prepaid and postpaid sales.
• Responsible for all Consumer sales activities and results.
• Formulate & ensure achievement of company sales & profit objectives within each channel through the retail, distribution and direct sales.
• Deliver a high quality Retail channel that delivers extraordinary service to our customers, meeting sales targets and meeting the Group Retail standards.
• Develop and manage a strong sales operations team, supporting the operation with reporting, also ensuring an efficient and effective distribution and stock management with the purpose of supporting the sales objectives.
• Responsible for Customer Service and aftersales planning, KPI’s and metrics aligned with the commercial strategy and based on customer satisfaction feedback.
• Manage, motivate, train and develop an energetic team.

Academic Qualifications and Experience required for position

• Minimum of 5 - 7 years commercial management experience with a successful sales record of accomplishment in Consumer market.
• Demonstrating leadership using proven methods to stimulate a team and make team members more productive.
• Record of accomplishment in strategic thinking, project management and planning, translated into action.
• Commercial experience with revenue generation and cost reduction.
• Well developed interpersonal and negotiating skills.
• Minimal 5 years of financial planning and budget management experience.
• Ability to take on and meet targets consistently and to take ownership for results.
• Strong background in operational excellence (procedures and processes).
• Well-spoken in English and Dutch.   

Functional Skills

• Knowledge of local market, and market opportunities
• Advanced PC skills (Word and Excel plus other department specific systems)
• Works co-operatively with others to achieve team goals
• Proficient in delivering presentations to internal audiences
• Requires a strong knowledge of relevant business practices and procedures in the field
• Excellent interpersonal skills
• Effective communication skills
• Time management skills

Internal/ External contacts

• Interaction with other departments to facilitate the provision of prompt and premium service to Customers
• Direct interaction with Public/ Customers