Role title:

Grey Market Executive

Date:

June 2026

Reports to: (role title)

Grey Market & Distribution Supervisor

Version:

1.0

Job purpose:

To support the company’s grey market operations by ensuring product availability, maintaining strong relationships with re-sellers, and managing all related administrative and operational tasks to ensure smooth and efficient processes.

Main responsibilities:

1

Ensure all grey market sellers have sufficient stock to meet market demand.

2

Deliver orders to re-sellers in a timely and accurate manner.

3

Maintain positive and professional relationships with all grey market re-sellers as their first point of contact.

4

Ensure merchants are informed/guided on registration processes to ensure timely scan out of sales.

5

Responsible for support and maintenance of reseller branding, representation of Digicel brand.

6

Assist with back office tasks such as but not limited to Data Entry

7

Assist with grey market issues, including product scans, discrepancies, and other related concerns.

8

Provide feedback and insights from re-sellers to management for continuous improvement.

9

Support in monitoring grey market performance metrics and help identify growth opportunities.

10

Ensure all grey market activities are conducted in line with company policies and procedures.

Qualifications:

1

Minimum of a high school diploma; tertiary education in Sales, Marketing, or Business Administration is an asset.

2

At least 1–2 years of experience in sales, distribution, or field operations.

3

Strong interpersonal and communication skills.

4

Ability to work independently and manage multiple tasks efficiently.

5

Valid driver’s license and willingness to travel frequently.

People responsibility: The number of employees for which the role has supervisory / management responsibility. 

Direct Reports

Indirect Reports

Total employees

none

none

Employee’s signature: _________________________             Date: ___________________

Manager’s signature: _________________________               Date: ___________________